Caseworker

SUMMARY

The Caseworker interviews and aids individuals and families requiring assistance of a social service agency. The Caseworker works with the participants in creating case plans to help them reach self-sufficiency. The Caseworker assists the participants in following the case plan and revises the plan when necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

•  Interview participants to determine eligibility to receive cash assistance and supportive services from the CTTP program.
•  Identify barriers to self sufficiency and provide family with tools to remove those barriers.
•  Meet with participant each month to receive Monthly Eligibility Report. Enter current information into the TAS system monthly.
•  Review participant work log each month to ensure participant is meeting work hours.
•  Refer participants to community resources and other organizations.
•  Compile records and prepare reports.
•  Enter participant case plan and information into TAS computer system.
•  Implement participant case plan.
•  Secure supplementary information, such as employment, medical records, and/or school reports.
•  Provide home visits when necessary.
•  Attend court appearances as needed to assist participants.
•  Make child abuse reports when necessary.
•  Work with participants and agencies relative to domestic violence cases.
•  Transport participants when necessary.
•  Perform janitorial duties to keep the office clean and safe.
•  Set up confidential filing system.
•  Perform other duties as needed.

KNOWLEDGE & SKILL REQUIREMENTS

• High School Diploma Equivalency and six months related experience and/or training certificate from college or technical school or equivalent combination of education and experience.
• Current California driver’s license.
• Knowledge of database software, word processing software and contact management systems.
• Ability to identify and resolve problems in a friendly manner and develop alternative solutions.
• Ability to work well in group problem solving situations and use reason when dealing with emotional topics.
• Ability to respond promptly to participant needs and requests for service and assistance.
• Ability to meet deadlines and commitments.
• Ability to maintain confidentiality at all times.
• Ability to exhibit sound and accurate judgment.
• Ability to react well under pressure.
• Ability to prioritize and plan work activities, using time efficiently, and demonstrating accuracy and thoroughness.
• Ability to approach others in a tactful manner.
• Ability to follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan.

WORKING CONDITIONS

• Requires working indoors in environmentally controlled conditions.
• Requires sitting 6-8 hours per day.
• Requires occasional driving to participants’ homes for site visits.
• Requires contact with others (face-to-face, by telephone, via e-mail, or through correspondence).
• Requires making decisions that affect other people, their financial resources, and/or the image and reputation of the organization.
• Requires attention to detail and intense concentration.
• Requires work with others in a group or team.
• Requires meeting strict deadlines.

OTHER

• Experience working with Tribal People helpful.
• Work hours may vary.
• CTTP conducts a pre-employment criminal background check and drug test, and random or for-cause drug testing thereafter.
• CTTP complies with the Indian Preference Act.