Cashier /Reception

Newton Nissan of Gallatin is looking for an experienced, dependable, and customer-focused Cashier / Receptionist to join our team. This is a fast-paced position that requires strong cash-handling skills, excellent phone and customer service skills, schedule flexibility, and the ability to work well as part of a team.

We are looking for someone who brings a positive attitude to work each day, takes pride in providing excellent customer service, and is willing to assist wherever needed.

Job Responsibilities and Duties

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  Promptly answer incoming calls using a multi-line phone system

  
  


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  Professionally determine the reason for each call and transfer callers to the correct department or individual

  
  


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  Take accurate and detailed messages when needed and communicate them promptly

  
  


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  Page dealership employees for customers and incoming calls

  
  


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  Provide callers with basic dealership information while maintaining a friendly and professional phone presence

  
  


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  Greet customers and determine the nature of their visit

  
  


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  Provide a friendly, professional, and welcoming experience for every guest

  
  


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  Collect cash, checks, and credit card payments for repair orders and counter tickets

  
  


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  Accurately process and document all customer payments

  
  


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  Balance cash at the beginning and end of assigned shifts

  
  


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  Reconcile payment discrepancies and maintain accurate transaction records

  
  


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  Ensure checks are accepted in accordance with company policy

  
  


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  Verify repair order and counter ticket totals against cash, check, and credit card payments

  
  


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  Complete assigned opening and closing responsibilities

  
  


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  Assist with filing, scanning, and organizing repair orders and dealership paperwork

  
  


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  Prepare and maintain coffee, customer snacks, and supplies

  
  


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  Monitor and maintain the cleanliness of customer lounges and waiting areas

  
  


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  Maintain a clean and organized workspace

  
  


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  Provide coverage for both cashier and reception responsibilities

  
  


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  Work cooperatively and respectfully with teammates and other dealership departments

  
  


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  Assist with additional administrative and customer service duties as needed

  
  

Schedule & Availability

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  Approximately 35–40 hours per week

  
  


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  Rotating shifts are required

  
  


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  Cashier department hours: 6:45 AM–6:00 PM

  
  


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  Reception department hours: 8:00 AM–7:00 PM

  
  


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  Must be available to work opening, mid, and closing shifts based on department coverage

  
  


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  Rotating Saturday availability is required

  
  


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  Schedule flexibility is an important requirement of this position

  
  

Qualifications and Requirements

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  Previous cash-handling experience is required

  
  


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  Must be comfortable and accurate handling money and balancing a cash drawer

  
  


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  Must be comfortable answering a high volume of incoming calls

  
  


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  Strong phone etiquette and ability to professionally communicate with customers

  
  


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  Receptionist, switchboard, administrative, or similar customer-facing experience preferred

  
  


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  Excellent communication and organizational skills

  
  


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  Friendly, professional, and customer-focused personality

  
  


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  Must maintain a positive attitude and work well with teammates

  
  


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  Must be dependable, punctual, and reliable

  
  


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  Ability to work efficiently in a fast-paced environment

  
  


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  Ability to multitask and adjust priorities throughout the workday

  
  


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  Experience using Microsoft Office

  
  


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  Ability and willingness to learn dealership systems and procedures

  
  


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  Must be able to lift up to 30 pounds

  
  


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  Must be able to climb stairs and move throughout the dealership during the workday

  
  


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  Must be able to pass a pre-employment background check and drug screen

  
  

What We’re Looking For

The ideal candidate is reliable, experienced, trustworthy, positive, and team-oriented. This position is responsible for handling customer payments as well as answering incoming dealership calls, making professionalism, accuracy, and communication extremely important.

Our Cashier / Receptionist team is often the first voice a customer hears and the first or last person they interact with at the dealership. We are looking for someone who understands the importance of creating a great customer experience both in person and over the phone.

This is a team environment. Candidates should be willing to help one another, communicate respectfully, stay productive during busy periods, and step in wherever coverage is needed.

If you have cash-handling experience, strong phone and customer service skills, and thrive in a fast-paced team environment, we encourage you to apply.

Newton Nissan of Gallatin