Casino Host, Senior Executive

Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.

Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

Must be at least 21 yrs. of age.

Ability to read, write, and understand English.

Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

Must pass the required background check.

Must obtain a Missouri Gaming License

Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.

Three to five years casino/hotel, customer service, host or other account management experience required.  Luxury service experience preferred.

College degree or equivalent experience preferred but not required.

Ability to think independently in making decisions to maximize customer service experience and program profitability.

Ability to effectively manage time and perform multiple tasks simultaneously. 

Excellent interpersonal, communication, problem solving and analytical skills required. 

Must have excellent customer service skills.

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. 

Excellent networking abilities.

Avid member of the local community, including commercial and industry awareness.

Must be able to listen and respond to visual and aural cues. 

Must have excellent oral and written communication skills.

Must show proficiency using office equipment and computer applications required for this position.

Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.

Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.

Sales Excellence:  Leveraging exceptional service to maximize sales performance

Passion for Service:  Internally motivated to graciously serve, delight and build player loyalty

Influence:  Engaging others to succeed

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

Drive:  Harnessing energy and passion to excel

Professional Excellence:  Applied functional / business knowledge; professionalism, composure, effectiveness

Must be able to maneuver throughout casino and hotel areas. 

Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests. 

Must have manual dexterity to manipulate props and present customers with gifts/prizes. 

Must be able to frequently lift up to 20 pounds. 

Must be able to respond to both visual and aural cues. 

Must be able to tolerate areas containing secondary smoke.