Catering & Convention Services Coordinator , Full Time

Applicants 18 years of age or older welcome to apply

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Catering & Convention Services Coordinator , Full Time
Rate of Pay: $32.89/Hour

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Catering & Convention Services Coordinator to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for providing administrative and operational support to the Sales, Marketing, Catering and Convention Services teams, with an emphasis on event servicing, group coordination, housing, billing, and client experience support.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.


• Communicate effectively with guests and fellow team members.


• Maintain and distribute Group & Catering Event calendars.


• Assist with answering and distributing all inbound Catering leads for Weddings, Social Events, Catering-Specific Inquiry Channels (WeddingWire, Zola, Eventective, Etc.)


• Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from customers and guests


• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software


• Management of Zola, Wedding Wire, and Eventective leads, distributing to the appropriate Catering Manager


• Operate standard office equipment other than computers


• Compile, copy, sort, distribute and file records of office activities, business transactions, and other activities, electronically and/or hard copy


• Take or redirect phone calls and take messages as appropriate for the Catering & Convention Services team


• Complete rooms only group resumes and assist with additional group resumes and distribution


• Assist with group housing, VIP coordination, amenities


• Enter and locate work-related information using computers and/or point of sale systems


• Provide services that are above and beyond for guest satisfaction and retention


• Utilize interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; and leads by example


• Encourage and building mutual trust, respect and cooperation among team members


• Manage and ensure sufficient stock levels of all sales collateral and corporate gifts


• Set-up and maintain an effective filing system for the Catering & Convention Services Department, both hard copies and electronic copies


• Cross-train in the Sales & Events Coordinator role to provide reciprocal coverage as business needs dictate, and demonstrate flexibility, teamwork, and a commitment to continuous learning to ensure seamless operations and exceptional client service


• Partner closely with other departments within the Hotel to provide and ensure highest quality service to customers


• Perform other duties as assigned, requested or deemed necessary by management
  

*Management retains the discretion to add or change the duties of the position at any time. *

Qualifications:

 Knowledge/Education/Experience: Proficient in Microsoft applications. High school or equivalent education. At least two (2) years previous experience in a similar role required. Hotel experience highly preferred. Experience in a union environment is preferred but not required.

 Skills/Abilities/Other Requirements: Excellent organizational skills and a high attention to detail is required. English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Experience with hotel sales systems (CI/TY or Delphi), property management systems (StayPMS, FOSSE, OPERA or Lightspeed) is preferred. Basic experience with cloud-based design application (Canva or Powerpoint) is preferred but not required. Ability to develop and maintain effective guest relations. Ability to compute basic mathematical calculations. Dependable.