Catering and Luggage Coordinator

Catering and Luggage Coordinator

• Keep New Zealand on track in a service and safety critical environment


• Fixed Term till April 2027, 20hrs per week part-time role, based in Christchurch


• Full rotating roster, 4-6 hours per day, early morning start

Position Description

He kōrero mō mātou | About us

At KiwiRail, we're proud to connect people and places across Aotearoa in a safe, sustainable way. Great Journeys New Zealand is our scenic tourism arm, showcasing the beauty of our country by rail. We’re committed to delivering exceptional experiences – and that starts with our people. Join a team where collaboration and community matter, and every role contributes to keeping New Zealand on track. 

He whakamārama mō te tūranga mahi | About the role

Based in Christchurch, you'll coordinate loading catering, stock and luggage across our scenic trains. You’ll make sure our onboard teams are stocked with everything they need – from food and beverages to supplies – while ensuring quality, compliance, and customer satisfaction. You'll also manage supplier relationships, maintain stock records. With safety at the heart of everything we do, you’ll play an important part in upholding high standards across the board.

Ngā pukenga e rapu nei mātou | What you will bring

We're looking for someone with a proactive attitude and strong attention to detail. You’ll be organised, energetic, and a great communicator. Your ability to adapt, problem-solve, and stay calm under pressure will set you up for success. You'll also bring:

• Full, clean class 1 Drivers License


• A safety-first mindset


• Proven customer service skills and a professional, approachable manner


• Strong interpersonal and communication skills with confidence in radio communication


• Physical fitness and resilience – this role is active, hands-on and includes heavy lifting


• Ability to work independently using initiative with a ‘can-do’ mindset


• High level of integrity and trust handling secure items (including alcohol), no serving required


• Availability for rotating shift work, including weekends and public holidays

Desirable:

• Experience in tourism, or related industries


• Familiarity with food safety practices and inventory management 


• Forklift license


• NCEA level 2

Nōu te rourou | What’s in it for you

At KiwiRail, we support your journey as much as our customers'. You’ll enjoy:

• A competitive salary and wellbeing-focused benefits


• Comprehensive training and ongoing development


• Opportunities to grow your career across our network


• A chance to be part of a close-knit team delivering world-class rail experiences


• The satisfaction of contributing to a sustainable, future-focused transport service 

Kua rite, kia rite | Ready to Make a Difference?

 If you’re ready to bring energy, care, and coordination to this unique role, apply now and help us deliver memorable journeys across New Zealand.

KiwiRail is committed to an inclusive workplace. We welcome applications from diverse communities and support flexible, accessible working arrangements where possible.

All aboard for a rewarding career with KiwiRail!

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 13 September 2026 (unless filled sooner)