CCC Call Specialist I

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!

Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday

Candidates must live within driving distance of one of these two locations:
51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH 
 

RESPONSIBILITIES LI#Hybrid

• Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email


• Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries


• Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner


• Complete and maintain related account maintenance


• Complete research and resolve documentation errors or discrepancies


• Cross-sell Bank services and supports all functions within the Customer Care Center


• Provides information to customers on Bank policies, procedures and programs


• Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved


• Maintain and project the Banks professional reputation through professional and courteous interactions with customers


• Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge


• Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks


• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks


• Deliver a consistent, high level of service within our Serving More standards


• Other duties as assigned