CCHL Receptionist - Raymond Diehl Tallahassee

Capital City Home Loans Receptionist - Capital City Bank - More than your bank, your banker.

Hours:  Mon - Fri 40 Hours

General Summary

Assist a fast paced Mortgage office by answering and transferring calls, greeting clients and directing them appropriately. Assist in projects for various departments.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Answer and direct calls to the appropriate staff.
• Welcome and assist clients in a friendly manner.
• Maintains security by following procedures in regard to visitors in the building during regular office hours.
• Verify confidentiality is secure by keeping sensitive information in locked drawers/cabinets.
• Monitors and distributes daily mail, FedEx packages, UPS packages, and courier services to/from office.
• Monitors and replenishes break room supplies.
• Monitors organization and cleanliness of reception area, workspaces and break room.
• Assist processing, closing, and other departments as needed.

• Review Basic Construction to permanent documents:
  
  
  
  • Maintain updated builder records including, but not limited to, general liability insurance, general contractor's licenses, and builder approval/renewal documentation.
  
  
  • Assist with obtaining and reviewing construction disclosures required for approval.
  
  
  
  

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Must be fluent in English.


• Fluent in Spanish a plus.


• Strong knowledge of Microsoft Office Suite.


• Ability to learn new software systems.


• Exhibit the ability to maintain workflow and customer follow-up.


• Must have strong communication skills, verbal, written and listening.


• Must have the ability to maintain highly confidential information.


• Must pay attention to detail under tight deadlines or heavy workloads.


• Highly motivated and client-oriented.

Education

High school diploma or equivalent. Must have the ability to multi-task and manage multiple projects. Minimum of two years of mortgage or administrative assistance experience. Knowledge of mortgage software applications.

Working Conditions

• Lobby and open office environment.


• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

• Medical, Dental and Vision


• Life Insurance


• 401(k) with Matching


• Flexible Spending Accounts


• Tuition Assistance


• Stock Purchase


• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.