CDS Client Advocate Specialist

$15/hour Full-Time | In-Person | Houston, TX

About Us

At In Home Attendant Services LTD (IHAS), we understand the significance of providing personalized care that enhances the quality of life for our clients. Established with a mission to empower individuals to maintain their independence and dignity within the comfort of their own homes, we are dedicated to delivering compassionate and reliable attendant services.

We also believe that creating a strong, supportive workplace is just as important as the care we provide. At IHAS, employees are valued, appreciated, and encouraged to grow professionally within a positive team-oriented environment.

Looking for More Than Just a Job?

We are currently seeking a detail-oriented and dependable CDS Client Advocate Specialist to join our growing office team. As a Client Advocacy Specialist, you are the voice of our organization and the driving force behind meaningful customer relationships. You will serve as the primary point of contact for customers, providing guidance, resolving concerns, and ensuring every interaction leaves customers feeling valued, respected, and supported. Success in this role requires exceptional communication skills, empathy, attention to detail, and a passion for exceeding expectations.

If you're looking to build a long-term career in healthcare, this role offers the opportunity to work directly with clients while learning every aspect of the service delivery process. You'll gain valuable experience and develop a strong foundation in Consumer Directed Services.

Why Employees Love Working at IHAS

We Invest in Our Team:

• Up to 120 hours of PTO for eligible full-time employees
• One paid Mental Wellness Hour each month separate from PTO
• $25 monthly gym membership reimbursement
• Health, dental, and vision insurance through Colonial Life
• Monthly employee appreciation events and office celebrations
• Annual holiday party with giveaways
• Supportive leadership and collaborative team environment
• Opportunities for advancement and internal growth

At IHAS, we understand that work-life balance and employee wellness matter. We are proud to foster a workplace culture that recognizes and celebrates our staff.

Responsibilities

• Respond to incoming client calls, assist with payroll-related questions, coordinate with the Payroll Department and other internal departments as appropriate, and help ensure the accurate and timely completion of bi-weekly payroll by facilitating effective client communication and follow-up.
• Ensure accuracy in employee hours, yearly state forms, and payroll records
• Perform payroll-related account reconciliations and mark discrepancies promptly for the Payroll Department to adjust
• Respond to employee payroll questions and provide timely resolutions 
• Maintain professionalism and confidentiality regarding sensitive client and employee information

Qualifications

• Proven payroll, call-center, or receptionist experience preferred
• Excellent customer service skills with the ability to de-escalate concerns and resolve issues professionally.
• Excellent attention to detail and accuracy in data entry and reporting
• Strong organizational, analytical, and problem-solving skills
• Ability to identify discrepancies and resolve issues efficiently
• Excellent written and verbal communication skills
• Ability to handle confidential information professionally
• Reliable, professional, and team-oriented mindset

No Degree? No Problem.

Formal education is not required for this role. Applicants with at least one year of payroll or administrative experience, a dependable work ethic, or strong professional references are encouraged to apply.

What Makes This Opportunity Different?

Many companies offer a job. At IHAS, we strive to offer a workplace where employees feel appreciated, supported, and able to grow professionally.

We are looking for team members who want to build a long-term career in a positive and stable environment.

Schedule: Monday–Friday | 8:30 a.m. – 5:00 p.m.

Work Location: In person – Houston, TX

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

People with a criminal record are encouraged to apply.

Must be able to work the following schedule: Monday–Friday | 8:30 a.m. – 5:00 p.m.

Work Location: In person – Houston, TX