Central Intake Representative- Night-time

Central Intake Representative – Where Patient Care Begins

The role of the Central Intake Representative (CIR) is to perform all tasks related to the organizations psychiatric intake admission process of inpatient and outpatient visits including insurance eligibility verifications. This role is designed to enhance patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organizations psychiatric programs. The CIR ensures that urgency and timely communication throughout the referral until the individual hospital admission approval and or denial. The Central Intake Rep drives the data collection and provides the presentation through defined process and technology to the approved provider of facility for admit consideration. The CIR assist in the initial registration and input of facilities E.H.R, discloses any patient concerns, and operates inside the response timeline to promote a shortened referral patient approval/denial wait times for consideration of services. The CIR must have the ability to manage and lead defined processes per shift on a daily basis and have extensive knowledge of insurance eligibility and verification to provide support and assistance in needed situations. Immaculate organizational and time management skills, multi-tasking must be maintained to ensure accurately date collection presentations and knowledge and summary of of medical aspect of referrals criteria for services is adhered to. The CIR secures pertinent clinical and psychosocial information from the referring agencies/facilities which is utilized to expedite admission presentations to the on call Psychiatrist so he/she may determine the admission status and appropriate level of care for each referral. The CIR assures timely patient-specific presentation and communicates to hospital leaders/departments/units prior for final admission approval. The CIR provides clinical presentations to the psychiatrist on call for each program as determined by the physician coverage programs schedule. The Central Intake Representative reports directly to the Central Intake Coordinator.

WORKING CONDITONS:

Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.  While performing the duties of this job, the employee may occasionally be exposed to fumes or airborne particles.  The noise level in the work environment may be moderate to high.  The work environment may include chemicals used for cleaning, and have dust, mist, and stream generated in housekeeping tasks.  This is a smoke-free workplace. Work requires spending approximately 75% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes. 

The employee must provide documentation of a tuberculosis test during new-hire orientation and annually thereafter.

Night-time position is a 12 hour shift from 6am-6pm.

PHYSICAL REQUIREMENTS: 

• Must be able to stand on feet for moderate periods of time, standing could be as high as 60-80% per working shift per day.  Must be able to sit for extended periods of time, at least 4 hours. A certain amount of walking and standing are often necessary to carry out job duties.  Lifting/carrying may exceed 10 pounds.


• Additional work environment characteristics may include: performing repetitive tasks/motion, and hearing alarms, telephone, and normal speaking voice.  Stress is identified as a job hazard resulting from a hectic environment with frequent interruptions. The environment alone presents a certain amount of risk servicing psychiatric patients in acute and crisis needs
  

Exposure Category:   Category II (tasks involve potential for exposure to blood, bodily fluids, or tissues.)

PREFERRED KNOWLEDGE, SKILLS, AND/OR EXPERIENCE REQUIRED:

 Education:    State accredited program completion.

License:          Clinical License Recommended, LPN and/or RN Preferred

Experience:   Minimum 1 year in Intake or Admission Department

• Proven experience in admissions/intake/marketing/sales/customer service and or a clinical educator.


• Accustom using mobile tools and applications

• Acquired ability to observe goals as minimum standards and always strives to exceed minimum standards


• Proficient knowledge of tablets and smart phones

Additional Requirement

• Effective verbal communication skills


• Effective organizational skills


• Effective interpersonal skills


• Analytical problem solving skills


• Ability to read and comprehend written instructions; ability to follow verbal instructions


• Proficient knowledge of PC computers


• Basic understanding of medical and psychiatric diagnoses and conditions


• Position requires employee to attend training meetings that may require overnight travel.


• Will be required to meet customer service goals set forth by CIO.

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS REQUIRED:

• Photo ID


• Valid Driver’s License and clear with no restrictions


• Proof of Auto Insurance


• Motor Vehicle Record that meets safety standards


• Copy of clinical license if applicable


• Behavioral Management Training preferred