Central/East Coast Regional Manager

Role & Responsibilities:

Overall Leadership:

• Lead and support DM’s to set and achieve financial, operating, strategic, and other goals for their stations.


• Provide hands-on guidance and support to the stations in the areas of sales and operations.


• Drive performance of annual business plans and budgets in line with the company’s overall long-term objectives and strategies.


• Support station management in motivating, developing, and retaining high quality personnel.


• Assure Sales Force Management and Operational Excellence initiatives are met.


• Maintain and Develop “Key” Customer and Vendor Relationships.

Responsibilities:

• Business Development:


• Develop and acquire large logistics accounts.


• Achieve profitable growth development targets for the Region.


• Lead the DM’s to achieve Sales Force management and coverage milestones.


• Lead and maintain key customer and partner relationships.


• Lead and be responsible for Operational Excellence within the Region.


• Manage contract logistics opportunity pipeline and responsible for the management and coordination of RFQ responses for contract logistics business.


• Actively participate in cross-selling activities to further develop account potential through airfreight, sea freight, road freight, value added products and contract logistics.

• Operational Efficiency:


• Implementation of customer onboarding process and execution of customer onboarding activities for major accounts.


• Support select major accounts in customer solution and service development.

• Standardization:


• Develop SOP’s for key accounts in associating with customer services, operations management, and other relevant parties, with detailed process, service levels, and KPI’s.

Qualifications:

• MBA preferred with required bachelor’s degree in related business domain.


• Minimum of 15 years of industry-related experience inclusive of leading an operations team.


• Demonstrated business thinker approach with a strong data decisions mindset.


• Strategic thought leader that can see the big picture, identify the operational levers to level up, establish vision, and create a roadmap to drive execution.


• Experience designing and successfully implementing operational processes that produce efficiency and growth.


• Skilled in designing and driving KPI’s to provide actionable insights.


• Ability to create, manage, drive and achieve multiple strategic initiatives simultaneously while running daily operations.


• The ability to inspire, lead, and motivate.


• Direct general management and P & L experience.


• Strong analytical skills and the ability to action items successfully.


• Demonstrated intellectual curiosity, responsibility, determination and flexibility.


• Confident communicator to present to customers, staff, and management team.