Centralized Franchise Trainer

The Centralized Franchise Trainer is responsible for delivering comprehensive onboarding and operational training to new franchisees, ensuring alignment with the company’s brand standards, operational procedures, and culinary excellence. This role plays a critical part in maintaining consistency across all franchise locations by equipping franchisees with the knowledge and skills necessary to successfully operate within the company’s framework, with a strong emphasis on sushi and pan-Asian cuisine preparation.

Key Competencies: 

Organization & Time Management, Communication & Interpersonal Skills, Attention to Detail, Adaptability to Adapt Training Style to Diverse Learning Needs, Technology Proficiency, Strong Facilitation and Presentation Skills, Culinary Expertise, Cultural Sensitivity and Inclusivity

Duties and Responsibilities: 

• Conduct in-person training sessions for new franchisees on company policies, operational procedures, and food preparation techniques
• Update and maintain training materials, manuals, and SOPs in collaboration with culinary and operations teams
• Ensure franchisees understand and can execute recipes, food safety protocols, and customer service standards
• Evaluate trainee performance and provide feedback and coaching to ensure readiness for launch
• Partner with cross-functional teams (e.g., Operations, Culinary, HR) to ensure training content reflects current practices and business goals
• Monitor post-training performance and provide ongoing support as needed 
• Maintain training records and report on training effectiveness and franchisee readiness.

This describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

• Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field (or equivalent experience) 
• 3+ years of experience in training, preferably in a franchise or food service environment 
• Culinary background with hands-on experience in sushi and pan-Asian cuisine 
• Experience with Learning Management Systems (LMS) and digital training tools is a plus 
• Willingness to travel to franchise locations as needed

Hana Group North America is an Equal Opportunity Employer