CFTH- By-Name-List Coordinator

The By-Name-List (BNL) Coordinator position is responsible for leveraging and promoting continuous quality improvement best practices to actively reshape community processes and behavioral norms. This position will co-develop a shared vision for success across the community, provide the project management support to actualize that vision, and embed principles of relationship and community-building into processes to ensure system-level gains are sustained. This position will establish and maintain critical communication and knowledge-sharing lanes between end users, providers, the community as a whole and the broader systems that touch the homelessness response system.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Coordinated Outreach Manager or Chief Impact Officer.

ESSENTIAL FUNCTIONS

• Supports the agency’s mission, values, equity statement, strategic goals and policies through words and actions.
• Builds and maintains strong relationships with key stakeholders, including direct service providers, government agencies, Persons with Lived Experience of Homelessness (PLEH) advisory groups, and housing providers,
• Models and promotes the use of continuous quality improvement methods for system-improvement and population-level change
• Develops community feedback and communication loops to collect broader community input in strategic direction, ensure the community is read into progress, and to build PLEH input into the community’s decision-making structures
• Establishes community-wide goals and efforts to support it through setting system-level goals, monitoring progress, and working with the core team to decide which projects do or do not contribute to goals and aims
• Serves as source of accountability and project management follows up on action items, creates consistent lanes of communication, setting and facilitating meetings, and ensures data transparency
• Supports the strategic deployment of capacity through identifying where resources are being underutilized and developing a responsive structure to capacity needs
• Performs system analysis in collaboration with stakeholders such as risk assessments, asset and system mapping, and population-level data analysis
• Supports providers in their own tests of change by establishing improvement projects, facilitating provider goal-setting, and serving as an accountability partner
• Scales tests of change to wider populations through collecting data on what works at small scales and distributing that learning to the broader community
• Connects the community to adjacent systems in the community by developing strong relationships outside the HRS and fostering a shared understanding of how adjacent systems connect with the HRS
• Establish and maintain positive, productive relationships with colleagues, team and partnering agencies.
• Represent the agency at various community meetings and with stakeholders in a manner aligned with agency values and policies.
• Seek to create a trauma-informed environment for participants, colleagues, and partners.
• Consistently comply with position and department human resources, safety and attendance standards.

SECONDARY FUNCTIONS

Performs related duties and responsibilities as required.

The BNL Coordinator establishes practices and procedures within CFTH guidelines and contributes to the development of new concepts. Work situations are frequently new and varied. Position receives minimal supervision. Incumbents are required to meet established performance standards. Position requires a high degree of complexity, self-direction, customer service skills, strong interpersonal boundaries, self-care practices and understanding that errors can result in an individual or family being placed in an inappropriate program and prolonging their homelessness. A strong relationship with community partners will be essential for the success of the position. Position is onsite and in the community.

CONTACTS WITH OTHERS

Contacts are normally made with others both within the CFTH offices and outside the agency. They frequently contain confidential/sensitive information necessitating discretion at all times.

SPECIFIC JOB SKILLS

Excellent verbal and written communication skills are important to the success of the Housing Specialist position. Strong interpersonal skills are required to work with staff and participants from diverse socio-economic and cultural backgrounds. Knowledge of best practices around coordinated entry/assessments and understanding of Clark County resources for low income and homeless individuals and families is essential for this position. Language (Russian, Ukrainian Spanish, Chuukese, ASL) skills are helpful. Position requires moderate computer and analytical skills to perform job functions.

MENTAL ABILITIES

Constant independent judgment and/or action, organizational skills, customer service, decision making, and use of discretion are required. Frequent teamwork, problem analysis and training and supervising are required. Occasional creativity and mentoring are required. Incumbent must read, speak, write and understand English to work effectively with staff, community partners, and clients. Basic data entry and math skills are necessary to input data and generate reports necessary to fulfill job functions.

PHYSICAL ABILITIES

Frequent physical activities are standing, walking, talking, sitting, and hearing/listening. Occasional physical activities are grasping, repetitive motions of hands/wrists and handling. Stooping, bending, and reaching are rarely required.

REQUIRED EDUCATION/EDPERIENCE

• At least two years’ experience providing resources to people experiencing homelessness and/or people that have lower incomes.
• Commitment to ensuring there is equitable access to the local homeless crisis response system for all.
• Strong customer service, time management and interpersonal skills
• Strong cultural awareness and humility.
• Ability to accept feedback as an opportunity to improve and excel.
• Ability to remain empathetic, kind, and nonjudgmental regardless of the situation.

PREFERRED EDUCATION/EDPERIENCE

• Lived experience as someone who has or had low-income and/or has formerly experienced homelessness
• Exceptional verbal and written communication.
• Speaks a language(s) other than English and reflects our diverse community.
• Experience with working on or supervising a street outreach team.
• Experience using HMIS or other databases.
• Knowledge of Clark County resources and agencies that serve people experiencing homelessness.

Candidates from Communities of Color, Veterans, seniors, people with disabilities, and those who identify as members of the LGBTQ+ community are highly encouraged to apply.

JOB CONDITIONS

Fast-paced office environment with frequent interruptions and occasional urgent situations. Regularly provides support to houseless population in such areas as needs assessment, program information and referral, education and problem solving. Requires reliable transportation within the agency’s service area. Normal working hours not to exceed 40 hours a week, with occasional shifts to evening/weekend coverage as determined necessary by Council for the Homeless.

SPECIAL REQUIREMENTS

Criminal records satisfactory to the VHA are conditions of employment. The VHA will make inquiries with the Washington State Patrol (and/or other authorities) regarding these records and considers this information to be a vital aspect of the screening process.

STARTING SALARY DESCRIPTION

Starting salary is $27.61

In compliance with the WA Equal Pay & Opportunities Act, the full salary range for the position is $27.61 to $33.13.

VHA/CFTH is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, citizenship or immigration status, religion, creed, sex, sexual orientation, gender identity and expression, age, disability status, genetic information, marital status, pregnancy status, political ideology, honorably discharged veteran, or military status.