Change Enablement, Analyst - Senior

Under limited supervision, responsible for supporting continuous improvement for all change management processes enabling effective organizational change. Leads all aspects of organizational change management during project and initiative life cycles to prepare for activities such as analyzing, testing, training development, and communications. Leads and mentors lower level team members.

• Leads project teams in identifying and analyzing the impact of change in business processes and technology within affected organizations.
• Facilitates changes in business processes and software application functionality on projects supporting strategic objectives.
• Develops and executes testing plans for enterprise application implementation and upgrades.
• Administers internal processes to assure test documentation, status reporting, and test metrics are developed and communicated according to the most effective and efficient practices.
• Leads all aspects of organizational change management throughout the project life-cycle to include implementation, continuous improvement of methodologies, and execution of test cycles by conducting tester orientation and collaborating with Project Manager to ensure meeting all exit criteria.
• Provides support by analyzing, maintaining, and reporting on related project tasks.
• Performs analysis and gathers pertinent information from available resources to gain an understanding of changes to technology, business processes, and user experience resulting from software implementations and major application upgrades.
• Mentors team members on project implementation, testing, training, and organizational change management best practices; supports their career and skills development.
• Serves as Communication Manager on multiple enterprise level projects to include building project or change management plans.
• Administers the production and distribution of communication media which include SharePoint, Websites, blogs an social media in support of the project life-cycle.
• Establishes and administers knowledge repository and style guides to ensure continuous improvement for communications processes.
• Delivers change management and communication plans designed to minimize the impact of changes to the organization.
• Administers the documentation of changes and collaborates with team members to develop tactical and strategic plans for communicating and implementing change.
• Establishes and identifies opportunities for improving project communications including exploring new technologies.
• Performs all other duties as assigned.

• Strong working knowledge of change management theory and change methodologies, such as ADKAR.
• Quality assurance abilities in a business software application environment.
• Strong organization, analytical and decision making skills with the ability to resolve complex issues.
• Strong verbal, written and interpersonal communication skills.
• Advanced knowledge and skills in Microsoft Office, SharePoint, Social Media, blogs and cloud based applications.
• Knowledge and experience with leading project management strategies and best practices and ability to handle multiple project assignments and priorities.
• Experience in technical writing and creating strategic messaging and communications.

EDUCATION:

Bachelor's Degree degree in Organization Development, Business, Communications, Management Information Systems or related field is required.

PREFERRED:

Experience in change implementation in operational or functional areas such as HR, Finance, and IT.  

Certified Software Test Professional (CSTP) and/or Certified Change Management Professional (CCMP) preferred.