Character Formation Systems & Data Coordinator

Summary of Responsibilities:

The Character Formation Systems & Data Coordinator partners with the Systems & Data Specialist to develop, administer, optimize, and continuously improve the systems, technology, reporting, and data infrastructure that support Character Formation. This role serves as a systems-minded problem solver who leverages technology, data, and innovation to improve operational effectiveness, strengthen reporting, and create scalable solutions that support student engagement and departmental growth.

Primary Areas of Responsibility:

Systems Administration

• Administer Character Formation technology platforms including Engage, Housing Cloud, Blackboard, and future departmental systems.


• Maintain pathways, forms, workflows, permissions, and system configurations.


• Troubleshoot system issues and provide user support.


• Develop system documentation and user resources.


• Assist with implementation and training of new technology solutions.

Technology Adoption & User Enablement:

• Promote consistent utilization of Character Formation technology platforms across the department.


• Develop user resources, training materials, and system documentation.


• Train teammates on new systems, enhancements, and best practices.


• Provide ongoing user support and troubleshoot technology-related questions


• Encourage adoption of standardized processes and effective system utilization.

Data Management & Reporting:

• Maintain the integrity and accuracy of departmental data.


• Develop and improve recurring reports and dashboards.


• Coordinate departmental and institutional scorecard reporting.


• Monitor participation trends, KPIs, and student engagement metrics.


• Validate data across systems.


• Prepare reports that support leadership decision-making.

Systems Innovation & Continuous Improvement:

• Evaluate existing systems and identify opportunities for improvement.


• Recommend solutions that improve efficiency, automation, and scalability.


• Research emerging technologies and best practices.


• Partner with the Systems & Data Specialist to implement system enhancements.


• Document workflows and establish best practices.

Strategic Systems Support:

• Assume ownership of recurring systems administration, reporting, and technology responsibilities, creating capacity for the Systems & Data Specialist to focus on enterprise initiatives, strategic planning, and institutional priorities.


• Support implementation of Housing Cloud and future systems.


• Contribute to long-range planning for scalable systems that support institutional growth.


• Analyze trends and provide meaningful insights that improve departmental effectiveness.

Other Duties:

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.


• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.


• Support other areas and events of the Character Formation department as needed.


• Serve on cross-functional teams or task forces as assigned.

Leadership Expectations:

• Function as a direct report to the Systems & Data Specialist while maintaining alignment with Character Formation leadership.


• Demonstrate intellectual curiosity and a commitment to continuous improvement.


• Exercise ownership by proactively identifying opportunities to strengthen systems and processes.


• Build collaborative relationships across departments.


• Contribute to innovation that advances the mission and growth of Highlands College.

 Qualifications

Personal Characteristics:

• Mission-driven with a passion for leveraging technology to advance ministry.


• Naturally curious and analytical.


• Innovative and resourceful.


• Systems thinker with exceptional problem-solving ability.


• Self-starter who proactively identifies solutions.


• Adaptable and energized by learning new technology.


• Demonstrates integrity, discipline, service, and excellence.


• Thrives in a fast-paced, collaborative environment.

Essential Traits:

• Initiative


• Innovation


• Systems Thinking


• Problem Solving


• Resourcefulness


• Collaboration

Abilities & Skills:

• Ability to evaluate systems and recommend improvements.


• Strong analytical and reporting skills.


• Strong technical aptitude with the ability to quickly learn new systems.


• Ability to translate operational needs into technology solutions.


• Strong written and verbal communication skills.


• Ability to manage multiple technology initiatives simultaneously.

Experience:

• 2+ years in systems administration, business operations, technology, analytics, higher education, or related field.


• Experience administering databases, CRMs, student information systems, or enterprise software preferred.


• Experience developing reports, dashboards, or data visualizations preferred.


• Experience supporting technology implementations or process improvements.


• Demonstrated ability to improve workflows through systems and technology.

Extent of Public Contact:

• Medium

Physical Demands:

• Moderate exposure to physical risk.


• Good physical condition is required.


• Ability to drive between campuses.


• Ability to lift 50 lbs without assistance.


• Ability to stand for long periods of time.


• The physical activity of this job includes climbing, stooping, kneeling, and crawling.