Check-In Receptionist - First Impressions Team

Mississippi Sports Medicine and Orthopedic Center is seeking a high-caliber, service-driven Check-In Receptionist to serve as a critical part of our patient access team. This role is far more than front desk support—it is the gateway to the patient experience.

As the first point of contact, you set the tone for every patient visit. You will play a key role in ensuring patients feel welcomed, valued, and confident in their care from the moment they walk through our doors. We are looking for individuals who take pride in delivering exceptional customer service, thrive in a fast-paced clinical environment, and are deeply committed to creating a positive and efficient patient journey.

This is an entry-level opportunity with high expectations, ideal for someone who is professional, detail-oriented, and genuinely passionate about helping others.

Why This Role Matters
Patient access is one of the most important functions in healthcare. Every interaction—every greeting, every check-in, every scheduling conversation—impacts patient satisfaction, clinic flow, and overall outcomes.

In this role, you are not just checking in patients—you are helping reduce wait times, improve clinic efficiency, ensure accurate patient information, and create a welcoming and compassionate environment. Your work directly supports physicians and clinical teams and plays a major role in delivering an exceptional patient experience.

We are looking for individuals who understand that service excellence is not optional—it is essential.

Characteristics of Work
Mississippi Sports Medicine and Orthopedic Center is searching for a dedicated professional who can excel in a fast-paced clinic environment with a positive attitude and a strong sense of urgency.

Check-In Receptionists are the first and most consistent touchpoint for our patients. Every interaction is an opportunity to deliver an exceptional experience that reflects our commitment to being the best place for orthopaedic care in Mississippi.

Experience / Educational Requirements

Education
High school diploma or equivalent required

Experience
Minimum of three (3) years of experience in a customer service, healthcare, or administrative role preferred
Experience in high-volume, fast-paced environments strongly preferred

Essential Functions

Patient Access and Front Desk Excellence
Greet and check in patients with professionalism, warmth, and efficiency
Schedule and coordinate patient appointments accurately across multiple providers and locations
Ensure all patient demographic and insurance information is complete and correct at time of visit
Maintain patient flow by managing check-in volume and minimizing delays

Customer Service and Patient Experience
Deliver a consistently high level of customer service in every interaction
Demonstrate empathy, patience, and active listening with patients and families
Handle high-pressure situations with professionalism and composure
Resolve patient concerns promptly or escalate appropriately

Operational Efficiency and Accuracy
Perform high-volume data entry with accuracy and attention to detail
Communicate effectively with clinical teams to support efficient clinic operations
Respond timely to patient, provider, and leadership requests
Maintain strict adherence to HIPAA and all patient privacy guidelines

Professional Expectations
Ability to multitask and prioritize in a fast-paced clinical setting
Strong computer and system navigation skills
Maintain a polished, professional presence at all times
Reliable, punctual, and committed to team success

Schedule and Requirements
Must be able to arrive no later than 6:50 AM to support clinic start times
Must be able to remain until clinic close (typically 4:30–5:00 PM)
Required to work one Saturday per month (7:00 AM–11:00 AM) during football season (August–November)
Must have reliable transportation and be willing to travel between Jackson, Madison, and Flowood locations

Compensation and Incentives
We offer top-tier, market-leading compensation designed to attract high performers, along with monthly incentive opportunities ranging from $3,000–$6,000 annually based on performance and contribution to patient access goals.

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/FDRole to start the assessment.