Chick-fil-A Customer Experience Director

Chick-fil-A Florida City is seeking a dedicated and high-performing Customer Experience Director to lead our front-of-house (FOH) operations from open to close. This role is vital to delivering the high standard of hospitality, food safety, and operational excellence that Chick-fil-A is known for. You will be responsible for managing all FOH functions, developing and coaching team members, maintaining a clean and safe environment, and upholding our brand values throughout every shift.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• Flexible scheduling (and closed on Sundays)
• 2 weeks paid time off
• Free break meals
• Scholarship Opportunities
• $10,000 Life Insurance Policy
• Employee Assistance Program
• Free college tuition at Point University (must maintain active employment at Chick-fil-A Florida City)
• Access to affordable health insurance for part time and full time Team Members
• Discounts at multiple retailers through PerkSpot
• A fun work environment where you can positively influence others
• Employer contribution to health insurance
• Monthly cell phone stipend
• 401k contribution (after 12 months of employment)

Customer Experience Director Responsibilities:

• Daily Operations: Oversee and execute all FOH operations during opening, mid-shift, and closing shifts to ensure smooth and efficient service.
• Leadership & Coaching: Lead, coach, and train FOH team members to deliver exceptional guest experiences. Provide real-time feedback, conduct training sessions, and support team development.
• Guest Experience: Foster a culture of genuine hospitality and service. Handle guest concerns promptly and professionally.
• Team Development: Partner with the leadership team to recruit, onboard, and develop FOH staff. Help identify high-potential team members for leadership growth.
• Food Safety & Cleanliness: Ensure all food safety and quality assurance standards are met or exceeded. Maintain a clean, organized, and compliant FOH environment.
• Cash Handling & Transactions: Oversee cash handling procedures, including reconciliations, safe counts, and register audits. Ensure compliance with financial policies.
• Collaboration: Work closely with the Back of House Director and Operator to meet store goals and enhance cross-functional teamwork.

Qualifications and Requirements:

• 2+ years of experience in a leadership role within a food service or hospitality environment (Chick-fil-A experience highly preferred)
• Strong organizational and communication skills
• Proven ability to lead, motivate, and develop a team
• Working knowledge of food safety, quality assurance, and FOH operations
• High level of professionalism, integrity, and servant leadership
• Must be available to work a flexible schedule including early mornings, evenings, and weekends

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies. Employees at this location will be employed by Strede Hospitality LLC dba Chick-fil-A Florida City FSU.

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Health insurance
• Other