Chick-fil-A (Front-of-House Shift Leader)

At Chick-fil-A East Doral DTO, a Front-of-House Shift Leader is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a strong commitment to serving others. They are passionate about delivering exceptional guest experiences, take initiative, and work with a strong sense of urgency at all times.

Our Front-of-House Shift Leaders are responsible for supporting senior leadership in executing daily operations, ensuring outstanding customer service, and keeping team members accountable for each component of Operational Excellence. A Front-of-House Shift Leader’s two main areas of focus are executing smooth and efficient front-of-house operations and coaching/developing Front-of-House Team Members. They lead by example and set the standard for hospitality, speed, accuracy, and attentiveness to every guest.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Key Responsibilities:

• Lead and oversee Front of House operations during assigned shifts
• Ensure exceptional guest experience through hospitality, accuracy, and speed of service
• Maintain a clean, organized, and welcoming environment in all guest-facing areas
• Coach, train, and develop Front-of-House Team Members in real time
• Manage shift execution including positioning, breaks, and service flow
• Monitor service times and adjust as needed to maintain efficiency
• Support Drive-Thru, Front Counter, Dining Room, and Mobile Order operations
• Partner closely with Back of House leaders to ensure smooth communication and order accuracy
• Handle guest concerns and resolve issues with professionalism and care
• Uphold Chick-fil-A values and culture on every shift

Qualifications and Requirements:

• Bilingual (English/Spanish) preferred
• Previous customer service or leadership experience preferred
• Strong understanding of hospitality and operational procedures, with a sense of urgency and attention to detail
• Dependable, coachable, and solution-oriented
• Clear communicator with a team-first mindset
• Ability to lead and motivate a team in a fast-paced environment
• Strong communication and interpersonal skills
• Able to multi-task and prioritize effectively
• Must be at least 18 years old
• Willing and able to work a flexible schedule
• Ability to lift and carry 50 lbs on a regular basis
• Ability to stand for long periods of time

Education:

• No education required

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.