Hospitality Director

Are you ready to elevate your career with one of the world's most respected restaurant brands?

We're looking for a passionate, driven Hospitality Director to lead and elevate the guest experience. This hands-on leadership role offers an exceptional opportunity to grow professionally while helping lead a high-performing team dedicated to delivering remarkable service.

The ideal candidate has a genuine passion for hospitality, enjoys interacting with guests, thrives in a fast-paced environment, embraces accountability, and is committed to developing others while continuously growing as a leader.

Our Team Member Benefits:

• Sunday's Off
• No late nights
• Generous Medical, Dental, Vision, Life
• PTO Eligibility
• 401k with company match
• Advancement opportunities
• Bonus opportunities
• Discounts
• Flexible scheduling
• Local hands on ownership

Compensation:

$60,000-$70,000 per year plus bonus potential

Key Responsibilities

Guest Experience Leadership

• Champion an exceptional guest experience throughout the restaurant.
• Lead by example through a visible presence in the dining room, coaching and supporting Front-of-House team members.
• Monitor and respond to online guest feedback, partnering with the leadership team to identify trends and implement solutions that continuously improve the guest experience.

Community Engagement

• Build and strengthen relationships with local schools, businesses, nonprofits, and community organizations.
• Plan, organize, and execute community events, theme nights, family activities, and promotional experiences that strengthen our connection with the community.
• Coordinate appearances of the Chick-fil-A Cow mascot, including scheduling, training, and oversight of Cow Handlers to ensure a memorable guest experience.

Operations Leadership

• Partner with the Front of House Director to lead daily operations during scheduled leadership rotations.
• Coach, develop, and support Front-of-House team members while maintaining Chick-fil-A's high standards for hospitality, food safety, and operational excellence.

Promotions & Guest Engagement

• Coordinate promotional giveaways, contests, and donation initiatives that increase guest engagement and strengthen brand loyalty.
• Support community fundraising opportunities and charitable partnerships.

Marketing Partnership

• Collaborate with the Marketing Director to develop promotional materials and event strategies that support restaurant initiatives and community outreach.

Team Member Recognition

• Create meaningful celebrations for birthdays, work anniversaries, achievements, and other significant milestones that reinforce a culture of appreciation.

Qualifications & Skills

• Prior leadership experience with a strong emphasis on customer service is required.
• Restaurant leadership experience is preferred but not required.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Passion for hospitality and delivering exceptional customer service.
• Proven leadership experience with the ability to coach, motivate, and develop others.
• Excellent communication and interpersonal skills, including the ability to navigate difficult conversations with professionalism and empathy.
• Ability to lead and inspire a team of 20–30 team members through servant leadership.
• Strategic thinker with a results-oriented mindset and a commitment to continuous improvement.
• Organized, detail-oriented, and highly observant.
• Comfortable using technology and learning new systems.
• Dependable, mature, and accountable.
• Ability to thrive in a fast-paced environment while effectively multitasking and solving problems.

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Work schedule

• Monday to Friday
• Weekend availability
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Life insurance
• Employee discount
• Paid training