Chief Human Resources Officer

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, LLC

Enterprise Management Solutions, LLC is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Chief Human Resources Officer

ALTERNATE TITLE(S): Senior HR Executive, Compliance Officer (within scope)

COMPANY: Enterprise Management Solutions, LLC (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: n/a

UNIT: n/a

BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.

WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM

ACCOUNTABLE TO: Chief Executive Officer (CEO)

ACCOUNTABLE FOR:  Strategic oversight of human capital management, workforce compliance, HR policy, benefits administration, recruitment, and employee relations across all affiliated companies

CLASSIFICATION: W-2 employee; Full-time hourly

COMPENSATION RANGE: Ranges between $40.00 per hour to $55.00 per hour, commensurate with experience and qualifications

ANTICIPATED TRAVEL: Up to 10% of the time (interoffice and site-based meetings)

SUMMARY OF POSITION RESPONSIBILITIES

The Chief Human Resources Officer (CHRO) is a key member of the executive leadership team and serves as the strategic leader responsible for developing, implementing, and managing human capital initiatives across all customer companies. The CHRO provides oversight of all HR functions including recruitment, onboarding, employee relations, performance management, professional development, compensation and benefits, HRIS systems, compliance, and workplace culture.

The CHRO ensures that Enterprise Management Solutions, LLC. and its affiliates maintain compliant, people-centered, and mission-aligned HR practices while adapting to growth and regulatory changes. This role builds and leads HR strategies that align with organizational objectives and operational realities.  The CHRO also oversees all ensures that Enterprise Management delivers all contracted Human Resources Consultation, Virtual HR Services, & Fractional CHRO Services to affiliated entities, as outlined at https://enterprisemgmtinc.com/hr-solutions.

SCHEDULED DUTIES AND RESPONSIBILITIES

• Develop and implement enterprise-wide human resources strategies, policies, and systems


• Oversee the full employee lifecycle including recruitment, hiring, onboarding, evaluation, retention, and separation


• Ensure compliance with all federal, state, and local employment laws (EEOC, FLSA, FMLA, ADA, etc.)


• Lead the administration and evaluation of employee benefits and wellness programs


• Guide the implementation and maintenance of HRIS systems and digital personnel files


• Build performance management frameworks including evaluations, PIPs, coaching, and documentation


• Maintain and update employee handbooks, HR policies, and procedures in accordance with current laws and best practices


• Partner with leadership and managers on organizational design, staffing strategy, and workforce planning


• Serve as lead point of contact for all HR audits, grievances, and employee complaints


• Oversee workplace investigations, corrective actions, and terminations in accordance with due process and fairness


• Develop initiatives to improve employee engagement, morale, and retention


• Track HR metrics and generate reports for leadership and board-level stakeholders


• Advise executive team on employee-related risk management and HR compliance strategies


• Collaborate with the COO and CFO on labor cost forecasting and compensation analysis
  


• Ensure delivery and quality of all Human Resources Consultation, Virtual HR Services, & Fractional CHRO Services offered by Enterprise Management (https://enterprisemgmtinc.com/hr-solutions)

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Serve as point of contact for urgent HR-related incidents or staff escalations


• Provide leadership coaching to managers and support culture-building initiatives across teams


• Represent the company in employee-related legal or regulatory proceedings when necessary


• Facilitate leadership training and professional development sessions


• Coordinate HR elements of mergers, acquisitions, or internal realignments


• Maintain confidentiality in all personnel-related matters and ensure data security of all HR records
  

CORPORATE HUMAN RESOURCES FOCUSED COMPLIANCE OFFICER DUTIES

Overview

The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Human Resources. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.

The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.

Accountability

The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.

Duties

The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.

The Corporate Compliance Officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program


• Conduct corporate compliance risk assessments


• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans


• Periodically revise and update the Compliance Program as needed


• Review and evaluate Standards of Conduct Statements


• Develop and implement a Compliance Training Plan for all staff


• Assist the CEO with internal compliance review and monitoring activities


• Investigate complaints and coordinate appropriate action plans with affected departments


• Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation


• Clearly communicate the objectives of the Compliance Program and track accomplishments


• Access and review records related to compliance monitoring activities and document findings


• Maintain a communication log for compliance-related inquiries and reports


• Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved


• Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)


• Conduct periodic interviews with internal and external stakeholders


• Analyze program and service utilization patterns for irregularities


• Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action


• Reevaluate previously identified deficiencies to confirm implementation of improvements


• Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer


• Occasional lifting up to 25 pounds


• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS

• On-site only


• Office-based, with travel between program sites as needed
  


• Cross-functional collaboration with high-level staff across all departments


• High-paced, deadline-driven, and strategically focused

COMPETENCIES AND SKILLS

• Deep knowledge of HR laws, policies, and procedures


• Strong leadership and interpersonal skills


• Exceptional problem-solving, conflict resolution, and communication skills


• Technologically proficient in HRIS, Microsoft 365, and HR compliance platforms


• Experience in building HR teams and designing HR infrastructure
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

• Master’s degree in Human Resources, Business Administration, Public Administration, or related field (required)


• HR Certification (SHRM-SCP, SPHR) strongly preferred


• 8+ years of progressive HR experience, with at least 5 years in a senior leadership role


• Experience supporting diverse workforces and multi-site operations


• Strong track record of compliance, employee engagement, and HR system implementation