Salary :
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Title: Regional Manager
Department: Operations
Reports To: Director of Operations
Supervisory Position: Yes
FLSA Status: Exempt
Employment Type: Full time
Salary: $105,000-$110,000 per year w/annual bonus plan
Location: Hybrid-this multi-site role supports schools in the Boston/Metrowest Area in Massachusetts.
Are You Ready to Make an Immediate Impact?
Babilou Family US is part of the global Babilou Family network and brings a local, community-focused approach to early childhood education through our Little Sprouts, Building Blocks, and Heartworks schools. We are looking for a proactive and collaborative team member who will support our mission and contribute meaningfully to this role. The Regional Manager oversees multiple childcare centers within a designated region, ensuring operational excellence, full compliance with state regulations, and a strong focus on family engagement. This role calls for a leader who prioritizes people including staff, families, and children while driving business growth and consistently maintaining high standards of care and education.
Our work is guided by our educational approach, Sustainable Education®, which bridges research and daily practice to help children thrive and lay the foundation for lifelong learning. We’re in what we like to call the science of children. Everything we do is rooted in research about how young minds grow—how they learn, connect, and build the skills that last a lifetime. We also lead our HONOR values: Humility, Open-Mindedness, Nurture, Ownership, and Recognition. This guiding framework fosters an environment where educators, children, families, and partners feel valued, empowered, and inspired to grow.
What We Will Achieve Together:
•We will strengthen operational excellence across each center.
•We will deliver high-quality early education and strong child development outcomes.
•We will build lasting partnerships with families and cultivate a positive presence in the community.
•We will drive healthy enrollment growth and support strong financial performance.
•We will create a people-first culture that increases engagement, retention, and professional growth.
•We will ensure full regulatory compliance and uphold the highest standards of safety and quality.
What you’ll do:
Operational Leadership
You will oversee daily operations across multiple centers to ensure consistency and quality, implement standardized processes for curriculum, safety, and child development, and use data-driven decision-making to improve center performance.
KPIs
•Maintaining operational audit scores of 90 percent or higher across all centers.
•Achieving a classroom quality rating of at least 90 percent based on internal assessments.
•Ensuring there are no major safety incidents over the course of the year.
Regulatory Compliance
You will maintain expert-level knowledge of all state childcare regulations and licensing requirements, conduct regular compliance audits, ensure corrective actions are completed on time, and train center directors and staff on regulatory changes and best practices. Serve as a Mandated Reporter in accordance with state law, maintaining full responsibility to recognize, document, and immediately report any suspected child abuse, neglect, or endangerment.
KPIs
•Reaching 100 percent compliance during all state inspections.
•Completing monthly compliance audits with corrective actions finalized within 30 days.
•Maintaining zero licensing violations across all centers.
Team Development
You will lead a people-first mindset, foster a culture of respect and collaboration, create professional development plans for center directors and staff, and implement recognition programs that support morale and retention.
KPIs
•Maintaining staff turnover below 30 percent annually.
•Ensuring all staff complete 100 percent of annual training requirements.
•Achieving at least an 80 percent employee engagement score in annual surveys.
Family and Community Engagement
You will build and maintain strong parent partnerships through proactive communication, develop and support programs that encourage family involvement, and respond to parent concerns with empathy and professionalism.
KPIs
•Maintaining parent satisfaction scores of 90 percent or higher.
•Responding to every parent inquiry within 24 hours.
•Hosting a minimum of four family engagement events per center each year.
Business and Marketing
You will develop and execute regional marketing strategies, monitor financial performance including revenue, expenses, and profitability, and identify opportunities to optimize costs without compromising quality
KPIs
•Achieving annual enrollment growth of 5 to 10 percent.
•Maintaining profit margins within the target range of 18 to 25 percent.
Supervisory Responsibilities
•Exercises independent judgment in daily decision‑making related to school operations, staff support, safety, and classroom quality.
•Assists with the supervision and direction of school staff, contributing to hiring, training, coaching, and performance feedback. •Acts as a management representative in the absence of the School Director, supporting the leadership of the overall school program.
•Has authority to recommend personnel actions, including staff assignments, scheduling changes, disciplinary recommendations, and staffing adjustments.
•Makes decisions that directly impact school operations, including compliance, curriculum implementation, and family communication workflows.
•Performs administrative and leadership duties that require specialized knowledge of early childhood education, regulatory compliance, and center operations.
•Regularly engages in non‑manual work related to business operations, including documentation, compliance audits, enrollment oversight support, and center preparedness.
•Expected to manage time independently to fulfill leadership responsibilities without reliance on a set of hours worked. Babilou Family US Job Description | Regional Manager
•Supports operational functions tied to revenue, occupancy, staffing ratios, and school-wide performance metrics, demonstrating responsibility for key business outcomes.
•Holds a primary role in maintaining school licensure standards, ensuring the site's continual compliance with state regulations, safety policies, and accreditation guidelines.
Required & Preferred Qualifications:
•Must be MA EEC Director II Certified.
•A bachelor's degree in early childhood education, Business Administration, or related field.
•At least five years of experience in childcare management, with a strong preference for multi-site leadership experience.
•Deep understanding of state childcare regulations and licensing requirements.
•Demonstrated ability to balance operational excellence with business objectives.
•Strong interpersonal and communication skills.
•A clear commitment to family engagement and staff development.
Core Competencies
Leadership and team building
Regulatory compliance
Business acumen and marketing strategy
Parent partnership and customer service
Problem-solving and decision-making
Work Environment & Physical Requirements:
This role involves regular travel between childcare centers within the assigned region. It requires the ability to move throughout classrooms, playgrounds, and facility spaces to complete inspections, coaching sessions, and assessments. Occasional lifting of materials up to 30 pounds may be required. The role includes standard office responsibilities such as computer work, reporting, and meetings, along with in-person presence for audits, trainings, events, and family or community engagements.
We Offer:
•Up to 75% discount on your child's tuition, including tax-friendly tuition reduction options.
•Comprehensive health benefits package, including health, dental, & vision all effective from start date. Additional benefit selections, including pet insurance, are also available.
•Free subscription to First Stop Health for 24/7 access to virtual doctors.
•401(k) plan with eligibility for a discretionary employer contribution each year (Must be 21+ to enroll. Eligibility to contribute starts after 60 days of employment).
•Pay increase opportunities related to job performance, updates in certification credentials, and degree completion.
•Opportunities for career advancement and ongoing coaching, including a dedicated Child Conference.
•Employee referral program available.
Closing
Babilou Family US is part of a global network of 1,100 early education and child care centers. We provide quality early education and child care across 42 New England schools. Through the experience and talents of nearly 900 early education professionals and in partnership with nearly 4,000 families, we are on a meaningful journey to create optimal learning spaces where children ages 0-5 can learn, grow, and thrive.
Our teams, whether at our home office or inside our schools, are change makers – they inspire, create, model, and most importantly make this a great place to work. At Babilou Family US we are consistently recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity within the communities in which we operate. Our focus on equity and inclusion allows us to develop a broader scope of ideas and approaches, offering a collaborative and dynamic educational experience for the youngest members of society.
#LI-Onsite
$105,000 - $110,000 a year
Salary: $105,000-$110,000 per year w/annual bonus plan
Legal Notice
We are an equal opportunity employer and value a workplace where everyone feels welcome. Employment here is offered on an at‑will basis, meaning either the employee or the company may end the relationship at any time, with or without cause or notice, consistent with applicable state and federal laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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