Children's Program Supervisor - WINTER

State date will be the beginning of November 2026

Plan, organize, implement and oversee all procedures for ensuring a smooth, efficient operation that provides fun and safe learning experience for children. Ensure a comfortable trust in the parent’s minds; supervise instructor staff performances. Work cooperatively in providing fresh teaching and safety ideas to maintain the finest instructional staff and highest quality program.

ESSENTIAL FUNCTIONS:

• Support the Ski & Ride School Director, Assistant Director and Managing Directors in accomplishing departmental and company goals.
• Supervise daily operations of Children’s program.
• Daily assign Instructors specific organizational duties.
• Oversee set-up of children's areas and ensure they are kept clean and look professional. Ensure these areas are ready to operate prior to guests’ arrival. 
• Be aware of potential bottlenecks. Keep children moving efficiently through registration process and into classes.
• Oversee proper recording of children in classes, being careful to indicate specific needs.
• Oversee rental equipment and fitting operation.
• Assign classes on an equitable basis.
• Take appropriate action to ensure classes go out in a timely manner.
• Ensure class splits and student transfers are taken care of as quickly as possible
• Shadow classes to observe quality of instruction and be available to assist Children's staff.
• Ensure staff is accountable for the whereabouts of their students at all times.
• Oversee lunchroom operation to ensure proper set-up for the children's arrival.
• Serve as a liaison between parents, their children, instructors and other dept. members.
• Serve as a Timberline representative at various promotional functions relating to the Children's program.
• Assist in training Instructors and Jr. Instructors.
• Assist in accurately inputting payroll hours in AE for Jr. Instructors.
• Support the Ski & Ride School policies to staff members.
• Ensure progress cards are properly completed by each instructor.
• Convey supply needs for proper operations of Children's Program to Assistant Director.
• Perform all activities and duties of staff that report to this position. 
• Other duties as assigned by Timberline management.
• Exercise sound judgment and awareness regarding language, behavior, and dress and grooming. 
• Be familiar with Timberline Lodge and Ski Area information and communication network.   
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace.
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Present a professional, quality image at all times.  
• Regular and reliable attendance.

QUALIFICATIONS:

• Must have excellent guest service skills.
• Must have high-quality organizational skills.
• Must have current basic First Aid/CPR/AED training.
• Must be a member holding a current certification of PSIA/AASI
• Must have excellent communication skills with guests and staff.
• Must be able to consider each situation individually and act accordingly.
• Must be able to handle many situations simultaneously, in order of priority.
• Must have excellent management and leadership capabilities.
• Must have strong computer skills in but not limited to Word, Windows, Excel, Siriusware and basic computer functions. 
• Must be able to lead employees and create a work environment which includes personal accountability, pride and fun.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 50lbs.
• Must be able to walk on snow and icy conditions, shovel snow, bend, lift and ski and or/ snowboard for 2-10 hours per shift.
• Must be able to operate basic snow removal machinery.  
• Must be able to work in a high pressure, high energy environment.
• Must be knowledgeable of levels of ski and/or snowboard skills.
• Must possess proficient level ski and/or snowboarding skills. 

PERSONAL ATTRIBUTES/KEYS TO SUCCESS:

• Leads by example
• Enjoys challenges
• Supportive/Nurturing
• Works well under pressure
• Reasoning skills
• Excellent communication skills
• Fair and honest
• Team player
• Self-Motivated
• Problem Solver