Chinese Translator- CAIPA Ambassador (On-Site)

As the Chinese Translator-Care Navigator for Maimonides Hospital, the role is to enhance patient care, patient experience, and transitional care of Chinese patients in the  Emergency Department, in-patient setting, and outpatient units, as well as the cancer center.  The goal is to promote patients’ bio-psycho-socio-economic well-being and connection to community resources and support. Furthermore, the  Chinese Translator-Care Navigator helps facilitate appropriate follow-up care when patients return to the community in order to reduce patients’ readmission risk. 

Responsibilities

• Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese-speaking patients.
• Expect community referred patients, and greet and assist with registering patients in the hospital setting. 
• Foster communication between hospital and referring community physicians.
• Identify and engage with patients that require additional community support and make referrals to the CAIPA Care team in order to facilitate connection to community resources.
• Update or add PCP information to the hospital system in order to ensure that discharge records will be transmitted to the correct PCP following patient discharge.
• Provide psychosocial support to patients and their family members. (only applicable to Cancer Center)
• Organize and facilitate support group programs for Chinese-speaking patients in collaboration with the Cancer Center teams. (only applicable to Cancer Center)
• Liaise with the Asian Outreach department in order to troubleshoot challenging patient issues. 
• Facilitate the safe discharge of patients from the ED and Inpatient units by collaborating with case managers, nurses, and doctors. 
• Follow up with patients post-discharge in order to promote timely and appropriate follow-up care, enhance medication compliance, and identify issues needing further assistance.
• Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department.
• Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient) 

• High School graduate or equivalent
• Bilingual in Chinese required
• 1 years of work experience in Health Care preferred. 
• Care Management experience preferred. 
• Mobility required
• Good oral and written communication skills

  Benefits

• Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
• 401k retirement plan with a 6% corporate match 
• Paid Time Off
• 13 Paid Holidays