Circulation Clerk

University City Public Library is hiring! If you are outgoing, creative, self-motivated, and possess both a positive attitude and a strong desire to help and work with the public, please apply. UCPL serves a highly diverse, civic-minded, eclectic population and enjoys tremendous community support. It is an exciting time to join us as we explore new ways to be of service, while continuing to offer one of the finest standalone library collections in metro St. Louis and an array of lifelong learning and entertainment opportunities for patrons.  

Schedule: Part-time, fixed but flexible scheduling. This position will start with 8 permanent hours, with (optional) additional hours available per department needs.

Reports to: Head of Circulation

Benefits: Vacation and sick leave accrual, holiday pay depending on schedule

Required Qualities: Fine attention to detail, good interpersonal skills, ability to handle busy work periods calmly and handle challenging situations with tact, as well as initiative, motivation, and enthusiasm.

Specific duties include:

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  Provide exemplary customer service to the public


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  Circulation functions, to include:
  
  
  
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    Check out and return library materials
  
  
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    Collect library fees
  
  
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    Create, update, and renew patron accounts
  
  
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    Inspect and check in returned items
  
  
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    Resolve patron disputes, or refer to the appropriate supervisor
  
  
  
  


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  Answer and route incoming phone calls


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  Explain library policies to patrons


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  Assist patrons with use of library equipment


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  Respond to simple information requests


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  Maintain cleanliness of circulation area and adjacent equipment


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  Participate in outreach with Library book trike, if desired


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  Comply with all COVID-related safety practices


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  Other related work as requested

 Qualifications:

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  Knowledge of and/or ability to quickly learn Dewey Decimal system


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  Ability to file numerically and alphabetically


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  Ability to follow written and oral instructions


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  Ability to work without supervision once trained


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  Strength and agility to maneuver heavy book carts, bend and reach, and perform constant lifting of library materials


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  Ability to work cooperatively with public and coworkers


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  Good interpersonal skills

General requirements for all library employees:

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  Ability to establish and maintain effective working relationships


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  Commitment to the library’s mission and goals


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  Ability to read, write, and speak English


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  Ability to give and receive instructions in English


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  Alpha-numeric recognition skill


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  Ability to exercise good judgment


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  Ability to use basic office equipment: telephone, fax, e-mail, copier


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  Honesty, punctuality, accuracy, ability to maintain confidentiality


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  Ability to pass a criminal background check


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  One-year probationary period

To apply or for questions:  Apply at ucpl.bamboohr.com/careers
or address questions to [email protected].

Equal Employment Opportunity Employer University City Public Library is proud to be an affirmative action and equal opportunity employer and will continue to recruit, hire, promote, train, and develop into all job levels without regard to race, color, age, sex (including pregnancy, gender identity and sexual orientation), religion, national origin, genetic information or disability. In recognition of the essential rights of all employees and applicants as individuals, it is the policy of the University City Public Library to recruit, hire, train, develop, and promote in all job classifications without discrimination to achieve equality in employment practices. The Library does not discriminate based on race, color, national origin, gender, religion, sexual orientation, age, or disability. It is also the policy of the Library to act affirmatively in those areas where societal discrimination has denied equality of opportunity, particularly where under-representation exists. Special emphasis will be placed upon recruiting qualified minorities, women, veterans, and disabled individuals.