Cisco Collaboration Engineer (Hybrid/Onsite Required)

The Cisco Collaboration Engineer oversees the administration, hardware, and
application support for all analog/IP telephony and video conferencing systems
across stakeholder locations. Reporting to the User Collaboration Supervisor,
this position delivers custom scripted solutions, manages third-party
telco/vendor service delivery, and provides hands-on technical support to
ensure continuous, high-availability collaboration operations.

Job Responsibilities

• Designs, plans,
  installs, configures, maintains, and supports all hardware related to Analog
  and IP Telephony (IPT) and voice gateways
  
• Designs, plans,
  installs, configures, maintains and supports all software related to Analog and
  IP Telephony, including Cisco Call Manager, Cisco UCCX, and Cisco Unity.  This includes integration with specialized
  applications such as WebEx, Xmedius Fax Server and security systems.
  
• Analyzes and
  re-engineers video conferencing systems to align with current and future user
  requirements. Delivers cost-benefit analyses and executes end-to-end
  implementations for all approved design changes.
  
• ​Writes, maintains,
  and supports coded scripts for Cisco UCCX to automate IT operations and support
  multiple Help Desk call flows.
  
• Configures,
  maintains, and supports the Enterprise Fax Server solution and its interaction
  with the IPT infrastructure.
  
• Configures,
  maintains, and supports the interaction between the IPT infrastructure and the
  proprietary security camera/door buzzer system and other remote site security
  systems.
  
• Uses current
  approved methods to monitor the status of all IPT infrastructure. Adheres to
  alert notification and follow-up procedures.
  
• Utilizes the
  current IT application to accept, respond to, and track resolution of, trouble
  tickets.
  
• Coordinates with
  telco carriers and third-party vendors to facilitate ongoing technical support,
  service provisioning, and system changes.
  
• Supports WebEx
  hosted services and on-premises infrastructure by maintaining user accounts,
  training new users and keeping updated on WebEx’s new features.
  
• Provides end-user
  training on enterprise phone systems.
  Partners with the
  procurement office to ensure all hardware and software licenses are maintained.
  
• Analyzes hardware,
  configuration and processes to recommend improvements.
  
• Creates
  documentation which detail logical and physical configuration of hardware.
  Creates backups and documents for disaster recovery.
  

Requirements

•        Experience
with Cisco Enterprise Phone system required. 

•        Working
Knowledge of Cisco Call Manager, UCCX, Cisco Unity, WebEX, Xmedius Fax Server

•        We
are only interested in candidates with experience with Cisco on-premises IPT
infrastructure.