Cisco Network engineer

Job Summary

Provide Tier 2 support for the AMHS network with secondary responsibilities supporting SmartNetData Intelligence network hardware and software management.

Key Responsibilities

• Monitor and maintain Cisco network equipment in the Data Center, MCP Room, and Fab.
• Respond to escalated network incidents, troubleshoot failures, replace faulty switches, and perform post-recovery monitoring.
• Coordinate with Cisco SmartNet support for technical escalations and RMA replacements.
• Conduct preventive maintenance and review network equipment OS versions and upgrade recommendations.
• Maintain accurate inventory and replacement records for switches, SFPs, power supplies, and cables.
• Support end-of-life equipment planning, BOM preparation, hardware purchasing, and quotation reviews.
• Review network change requests, installation plans, and release schedules.
• Participate in project planning, technical reviews, and cross-functional coordination.
• Prepare and update SOPs, inspection checklists, 8D incident reports, and KPI reports.
• Collaborate with SAS AMHS and Network teams, Daifuku, and relevant Samsung Korea teams to improve and standardize operations.

Qualifications

• Experience with general networking technologies and concepts.
• Willingness to participate in technical training and continuously develop job-related knowledge.

Work Schedule

• On-site, first-shift assignment.
• Rotational after-hours support, including weekends and holidays.
• On-site attendance required for after-hours RMA work.

Comprehensive health insurance, 401K, PTO, Sick days, End year bonus