Job Description

“How can we help you?” Those may be welcome words to a worker who has been injured on the job. As a claims assistant at SAIF, you’ll work with adjusters and others to ensure that injured workers receive timely and accurate information. It’s one of the most important parts of the workers’ compensation process. To do it well, you’ll need to be fast, accurate, organized, and dedicated to helping others. 

SAIF is looking for claims assistants. This position offers lots of opportunities to learn and grow. You’ll be tracking down medical records, preparing documents, setting up appointments, auditing payments, and assisting with questions from injured workers, policyholders, attorneys, and medical providers. You’ll also be joining a diverse culture that embraces health and wellness, community, inclusion, and sustainability. And you’ll have a little fun, too.

We’re looking for someone with an excellent command of the three Cs—customer service, computer, and clerical skills—to join our fast-paced team. If you’re ready to make a difference for Oregon workers and employers, don’t delay. Please apply today.

Note: Flexible workers may be required to travel to SAIF’s offices in Salem.

Responsibilities:

• Maintain availability in the unit’s telephone queue and provide professional customer service to assist callers. Respond to inquiries on own initiative by determining needs, researching and providing follow-up with customers, and forwarding those of a highly technical nature to adjusters.

• Complete and submit correspondence needed to process claims.

• Review and prepare documents for a variety of claims procedures including discovery and exhibit lists.

• Research and obtain information from multiple sources to assure receipt of appropriate medical and claim information for adjusters.

• Initiate contact and follow-up with medical providers, injured workers and policyholders to support claim activity including receipt of claim file documentation, coordinating medical appointments, and travel arrangements.

• Audit claim records and issue closures within specified timelines to ensure accurate benefit delivery.

• Enter and maintain claim file and computer information for thorough documentation and data integrity per SAIF policies and standards.

• Communicate with adjusters and business partners to ensure accurate and timely completion of work.

• Prioritize work load to manage competing priorities.

• Participate in daily workload assignment and caseload balancing for claims adjusting staff.

• May lead, mentor, and train other staff.

The following qualifications are recommended:

• Two years of increasingly responsible administrative office experience in a high-volume work, team-oriented environment with an emphasis on customer service.

• Workers' compensation claims background is helpful.

• A high school diploma or equivalent.

• Other combinations of skills and experience may be considered.

Next step

To receive consideration, please submit your resume with a cover letter by the close of this recruitment. We want your submission to count, so be sure it’s complete.

This recruitment will close on Tuesday, June 16, 2025.

If a sufficient number of qualified applications are received this recruitment may close early.

Compensation & Benefits

SAIF provides a wide range of benefits to employees who work at least 20 hours per week, including health care, retirement savings plans, paid time off, and more. For additional information about SAIF's total rewards, visit our website at: Total rewards (saif.com)

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, seasonal, or temporary employment.

Veterans

We provide preference to qualifying and disabled veterans. For more information please visit saif.com/veterans.

About us

Since 1914, SAIF has been taking care of injured workers, helping people get back to work, and keeping rates low by focusing on workplace safety. Together with our partners, we strive to make Oregon the safest and healthiest place to work.

For questions related to this job, please reach out to us at [email protected].

SAIF is an Equal Opportunity Employer that values diversity in its workplace.