Claims Clerk

We are looking for a detail-oriented and organized Claims Clerk to join our fast-paced team. This role is essential to maintaining the quality and safety of our rental fleet by managing the end-to-end glass claims process and supporting daily fleet operations. You will be the primary point of contact for glass-related damages, ensuring repairs are completed efficiently to keep our vehicles ready for customers.

Benefits:

Full benefits after 60 days of employment: health, dental and vision insurance.

Paid time off.

Paid vacation hours.

Paid holidays.

Opportunities for career advancement within the company.

401K retirement benefits with company match.

Build your skillset.

Key Responsibilities:

Glass Claims Management:

• Initiate and set up claims for vehicle glass damage in the internal system.
• Coordinate with vendors for windshield replacements and rock chip repairs.
• Conduct vehicle inspections to identify new glass damage and document findings.

Documentation & Digital Records:

• Take clear, high-quality photos of damages and upload them to the claims system.
• Manage and upload all necessary repair documents, invoices, and claim forms.

Fleet Support:

• Assist with infleeting (bringing new cars into service) and outfleeting (removing cars from service) as needed.
• Coordinate the movement of vehicles between locations and maintain accurate records of car movements.

Administrative Duties:

• Process invoices and maintain precise records for car registrations, license plates, and keys.
• Email & Phone Correspondence: Communicate professionally and effectively via email and phone with internal teams and external vendors
• General clerical support to ensure smooth daily operations within the fleet department.

Physical Requirements:

• Ability to move throughout the location and drive a variety of vehicles as needed.
• Capable of sitting, typing, and using a computer for extended periods for administrative tasks.

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

• Valid Driver’s License with a clean driving record.
• Strong attention to detail, particularly in identifying vehicle damage and managing paperwork.
• Proficiency with Microsoft Office (Word, Excel) and the ability to quickly learn proprietary claims software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to work outdoors on occasion to inspect or move vehicles.
• High School Diploma or GED; prior experience in auto claims or rental operations is a plus.