Claims Coordinator

JEAR Logistics is searching for a Claims Coordinator to join our team! JEAR, recently recognized as one of South Carolina's’ Fastest Growing Company' and an SC's 'Best Places to Work,' provides a culture where you can make an IMPACT, make a living, and make a career. JEAR Logistics is committed to exceeding expectations with our customers and carriers. Our customers rely on us to pick-up and deliver their products on-time while safely transporting them.
 

Job Description / Essential Tasks

• Act as a liaison between JEAR, insurance provider and motor carrier.
• Responsible for collecting and analyzing all available documentation upon notice of a cargo loss.
• Responsible for preparing and presenting Presentation of Loss to the motor carrier and their insurance provider.
• Use data and observation analysis to identify trends with cargo loss and recommend counter measures to address or mitigate exposure to JEAR.
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or motor carrier. 
• Discuss, provide and recommend an action plan to the assigned broker.
• Resolve claims, verify dispute/denials. Work to close claims in a timely manner. 
• Communicate with customers on payment of claims from JEAR.
• Collaborate directly with Claims Manager, Director of Operations, COO, and CFO for all decisions regarding claim payments and resolution. 
• Communicate with Claims Manager on outgoing payments.
• Responsible for sharing after-hours and weekend support with other Claims Coordinators, on average, one week (including weekend) per month to include: handling all incoming claim calls (breakdowns and/or rejections). After-hours support shall be limited to providing guidance to the Sales Managers/Brokers, as needed, on the best course of action to protect JEAR. 

Skills / Key Competencies

• Proficient in Microsoft Office products, including Excel, Teams, and Outlook.
• Proficient typist.
• Advanced customer service and telephone service skills.
• Strong interpersonal, verbal and written skills.
• Exceptional documentation skills.
• Effective problem analysis and problem-solving skills.
• Quality focused, with attention to detail and accuracy. 
• Strong time multitasking and time management skills.
• Possess quick critical thinking.
• Impeccable organization. 

Education: Associate degree (or education equivalent to two years of college). 

Experience: 1+ years of experience within the industry.

Applicant must have their own reliable transportation to get to the office daily as this is not a hybrid role.