Claims Service Manager

Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.

Role Overview:
The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.

Key Responsibilities:

• Serve as the primary point of contact for claims assistance on multinational programs.
• Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions.
• Oversee and conduct local claim service reviews as required.
• Create and manage customized claims service bulletins for clients.
• Manage relationships with external vendors supporting Chubb’s casualty business.
• Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.
• Client facing, point of sale & relationship management.
• Travel up to 10% domestically and internationally.
• This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.

• Bachelor’s degree in Business Administration, Law, Risk Management or related field.
• Minimum of 10 years of experience in multinational claim services and/or technical claims handling.
• Strong understanding of multinational casualty coverage.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong analytical skills, attention to detail, and experience with reconciliation tasks.
• Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).
• Outstanding written and verbal communication skills.
• Effective team player.
• Comfortable working in a dynamic environment.
• High commitment to quality and accuracy.
• Ability to work under pressure and meet established deadlines and standardss