Claims Service Specialist II - General Liability Team

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout. 
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by 
• telephone or in writing. This may include visiting the accident location to examine, photograph and diagram 
• physical facts and conduct neighborhood canvasses. 
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other 
• correspondence through the automated claim system. 
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system. 
• Based on level of experience will interpret and evaluate medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly. 
• Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement 
• authority level.  
• Assists, when requested, in the selection and evaluation of experts as needed. 
• Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition. 
• Will participate in special projects or training programs. 
• Based on level of experience will assist in the training of Claims Service Specialists II and below. 
• Performs other related duties as required or requested. 
• Will keep management informed of activities and problems within assigned area of responsibility. 
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim. 
• Successfully completes all required training and applies. 
• Meets basic claim handling performance standards. 
• Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute. 
• Manage stretch assignments based on experience with oversight.

Requirements

• Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management, as well as Continuous Improvement.
• Excellent communication, customer service and collaboration skills
• 1-2 years of equivalent work-related experience
• 1 or more years as a Claim Service Specialist II
• Demonstrated success in handling MD2 Claims
• Where applicable pass the state licensing requirements
• Valid drivers license in good standing

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $60,000 - $62,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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