Claims Specialist

Are you looking for?

• Time back in your day
• Flexibility that fits your life, including work-from-home options
• Paid time off 
• A fun, collaborative environment 
• Support for continued learning and career growth
• A company that values trust, balance, and bringing your whole self to work

Unfortunately, accidents, storms and damage are a part of our everyday life and when they affect our clients, there is no one better suited to handle these situations than our Claims Specialists. Claims Specialists serve a key part in both the commercial and personal client relationship. FNIC is seeking to add a Claims Specialist to our team to educate and inform on claims and loss history as well as advocating fully for their client.

What’s the work like?

You will...

• Effectively and independently process and report claim information received to insurers
• Obtain and analyze loss run reports from insurer for purpose of claim reviews
• Closely monitor the status of large claims and suits and notify manager of all losses reserved in excess of $250,000 for commercial and $50,000 for personal, or any loss that has significant potential of developing into a sizable or questionable loss
• Promptly respond to insureds’, insurers’ or claimants’ questions and/or requests for assistance
• Communicate with Claims Manager regarding significant requests or problems and/or information not received
• Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
• Prioritize workload to consistently meet objectives and request assistance from management when necessary
• Comply with requirements of quality programs
• Follow agency and department procedures as outlined by management
• Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
• Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities
• Maintain regular and consistent attendance
• Any other special projects and duties as assigned

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we believe in giving just as much in return. Here’s what you can expect when you join our team:

• Competitive Hourly Pay: We offer competitive hourly wages based on experience, skills, and role responsibilities.
• Comprehensive Benefits Package: Medical, dental, and vision coverage, HSA with employer contributions, 401(k), employer-paid disability, and life insurance.
• Paid Time Off You Can Count On: PTO starts at 3 weeks per year, giving you time to recharge, take care of life, and truly unplug. In addition, we offer flex scheduling, allowing you to flex up to a half day each week without using PTO—so you can better manage appointments, personal needs, and work-life balance.
• Comfortable & Inclusive Workplace: Dress for your day and feel supported bringing your whole self to work in a respectful, team-oriented environment.
• Opportunities to Learn & Grow: We offer tuition reimbursement and on-the-job learning to help you build skills and explore future career paths within FNIC.
• Support Beyond the Job: Mental health resources through our EAP, access to fitness options, and a fun, people-first culture with team events and engagement activities.

What do I need to know?

You have to have…

• Valid Driver's License
• Resident Property and Casualty Agent's license, or willingness to pursue
• Excellent verbal and written communication skills
• Strong organizational skills
• Experience with Microsoft Office products (Outlook, Word, Excel), and all agency automation software (Applied Epic preferred)
• Proficiency in word processing and typing skills
• Strong respect for confidentiality
• High School diploma or equivalent
• Two (2) to four (4) years of commercial and/or personal insurance experience

We'd like it if you have:

• Direct commercial and/or personal claims experience