Clerical Associate - Observation

Campus: Gateway
Unit: Observation
Shift: Evenings (1600–Midnight) (Flexible)

Clerical Associate (CA) – Observation Unit

Be at the center of fast-moving, high-impact patient care in the Gateway Observation Unit. As a Clerical Associate (CA), you’ll play a key role in keeping the unit running smoothly by supporting clinical staff and ensuring clear, timely communication across the care team, patients, and families.

In this 32-bed Observation Unit, patients are typically evaluated, treated, and diagnosed within 8–24 hours. Your work helps ensure seamless coordination of care—whether a patient is admitted or discharged—making you an essential link in the care journey.

What You’ll Do

• Coordinate daily unit operations to support RNs, physicians, and ancillary staff


• Provide exceptional service to internal and external customers


• Use communication devices to support unit workflow and coordination


• Communicate technical and regulatory information clearly and professionally to patients, families, and care teams


• Help maintain efficient patient flow in a fast-paced, critical thinking environment

Why This Role Matters

You’ll be part of a team that manages a wide range of patient conditions while making quick, informed decisions that directly impact outcomes. This is a great opportunity for someone who thrives in a dynamic healthcare environment, enjoys problem-solving, and wants to be deeply involved in patient care coordination without being at the bedside.

Required Certifications/Licenses/Education

• Basic Life Support: Health Care Provider certification within six months of hire


• Completion of a high school education or equivalent (GED) preferred


• Successfully completes Epic class as required by care center/unit