Clerical Coordinator I: Irvine NICU

Note: This is a continuous recruitment requisition. We are always looking for experienced Clerical Coordinators to join our growing team at Hoag Irvine NICU! Our current priorities include Full Time and Part Time (night shift and day shift). Applications are reviewed on a rolling basis for openings across multiple shifts and statuses as needed.

Primary Duties and Responsibilities

• The Clerical Coordinator I maintains clerical organization within the department.
• Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts.
• Processes orders for tests, procedures and special requests accurately during downtime procedures.
• Ensures accurate and timely completion of forms to expedite patient care.
• Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner.
• Routinely checks and orders supplies, following up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable.
• Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.
• Greets visitors.
• Directs ancillary staff for patient pick up.
• Is the “Go-To” resource for all physicians, NP’s, PA’s and RN’s.
• Completes the Census sheet each night at midnight.
• Answers the telephone and call light promptly and courteously, relaying messages in a timely manner to the appropriate caregiver.
• Follows protocol and helps coordinate unit activities during emergency situations.
• Notifies nurses when physicians are making rounds on the unit.
• Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.
• Ensures appropriate follow-up and resolution of issues and care.
• Has a thorough understanding of the challenges of fellow clinicians in using EMR.
• Is proficient in navigating EMR.
• Ensures compliance with usage of the EMR system.
• Provides ongoing first-line support for workflow education and troubleshooting, even during non-activation times.
• Performs other duties as assigned.

Education and Experience

• High School Graduate or equivalent preferred
• Previous hospital experience or documented course work for Clerical Coordinators including knowledge of medical terminology required
• Recently employed as a Clerical Coordinator. Student enrolled in active healthcare program such as nursing, physical, occupational, or speech therapy preferred
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferred
• Ability to use advanced features of EMR and OnBase which are beyond the abilities of “normal” users required

License Required

• N/A

License Preferred

• N/A

Certifications Required

• N/A

Certifications Preferred

• BLS – AHA Basic Life Support