Clerical Medical Office Assistant

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Clerical Medical Office Assistant position is part of the Therapy Services Department and is a full-time role working day shift hours, Monday through Friday, approximately 80 hours per two-week pay period. This position supports the daily operations of the department by providing clerical and front-office assistance while delivering excellent customer service to patients, providers, and staff. Flexibility is required to accommodate practitioner schedules, including vacation coverage and call-offs, as needed.

Qualifications

• High school graduate or equivalent required

• Medical Office Assistant training or relevant medical office experience required

• Medical terminology knowledge and/or Medical Office Assistant training preferred

• Strong organizational, computer, and data entry skills

• Excellent oral and written communication skills

• Professional telephone and interpersonal skills with a customer service focus

• Ability to exercise tact and diplomacy in stressful situations

• Strong decision-making skills based on urgency and patient needs

• Ability to work independently with minimal direction

• Willingness to adjust schedule as needed to support department operations

Key Responsibilities

• Serve as receptionist and clerical support for the Therapy Services Department

• Greet patients and visitors and direct them appropriately

• Answer phones, schedule appointments, and manage patient flow

• Obtain pre-certifications and communicate with insurance companies by phone and electronically

• Perform clerical tasks including typing, filing, report assembly, and maintaining patient charts

• Collect patient information and payments as required

• Order office and clinical supplies to support department needs

• Assist with scheduling outside appointments to ensure continuity of care

• Maintain confidentiality and adhere to all organizational policies and procedures

• Perform other duties as assigned