Clerk

% 

of time

Key Responsibilities

(To be completed by Supervisor)

Customer Service

• Greet Customers and understand customer service is the number one priority at UCSF Hospital Gift Shops
• Demonstrate respect, friendliness, and professionalism at all times.
• Ability to take telephone inquiries and assist with orders with the ability to deliver to patient rooms.

Cashier

• Follows UCSF cash handling procedures
• Ensures accuracy and secure transactions with money handling
• Opens and closes the store in a timely manner
• Responsible for accurate money counts, change fund, deposits for end of day  and beginning of day.
• Reports to Assistant Manager/Manager when change levels need to be replenished

Reports malfunctioning equipment to Assistant Manager/Manager

20

Inventory Management, Ordering and Receiving

• Informs Manager of merchandise and supplies that need ordering or reordered.
• Create inventory reports from POS system or do manual counts.  Physical counts need to be completed and given to Manager before items are ordered.   This is where detail really counts.
• Restock merchandise promptly as it sells.
• Check that merchandise is priced correctly and floor ready.
• Organize stock room when time allows
• Takes direction from Manager for markdowns
• Receives merchandise accurately, reports damages, incorrect quantities, and report to Manager
• Enter into POS system, create vouchers for accounting, price items, and store in stockroom until ready to put out

Merchandising

• Maintains order and cleanliness of current displays
• Restock when merchandise sells
• Ability to create displays to generate interest and sales

Loss Prevention

• Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone
• Demonstrates integrity and honesty in all interactions with employees and customers. 
• Ability to safeguard confidential information and credit card information.

Housekeeping

• Performs general maintenance and cleanliness of shop
• Reports unsafe conditions to Manager.