Clerk - Front Desk

Responsibilities:

• Build guest and team member positive relations


• Participates and conducts departmental meetings.


• Ensure consistent high-quality service to all our team members and guests.


• Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures


• Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.


• Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.


• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.


• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.


• Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest


• Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.


• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.


• Brings any problems to the attention of the manager or supervisor on duty.


• Performs related duties as assigned.


• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.


• Appropriately use all related equipment and point of sale systems.


• Keep work area in a clean and orderly manner.


• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.


• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.


• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.


• Perform other duties as assigned or reasonably requested by any member of management.

• High school diploma or equivalent required.


• Experience with hotel operating systems preferred.


• Previous experience with computers is preferred


• Hotel Experience preferred

Target Compensation Range:

• $17.00 per hour