Clerk - Front Desk (Full Time)

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.

Responsibilities:

1. Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures


2. Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.


3.  Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.


4.  Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.


5.  Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.


6. Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest


7. Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.


8. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.


9. Brings any problems to the attention of the manager or supervisor on duty.


10. Must be able to wear a face mask during shift.


11. Performs related duties as assigned.

Qualifications:

Ability to deal effectively and professionally with the public required. Previous experience with computers preferred. Excellent oral and written communication preferred. Typing and computer knowledge preferred.  Regular attendance and ability to work various shifts and overtime when required.

Education and/or Experience:

High school diploma or equivalent required.  Experience with hotel operating systems preferred.

Language Skills:

Must be able to effectively communicate in English.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Good money management skills required.

Computer Skills:

Basic computer and typing experience preferred.

Reasoning Ability:

Planning, Remembering Details, Using Arithmetic, Reading, Making Decisions, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining & Observing Details.

Physical Demands:

Standing, Walking, Reaching, Hearing, Lifting 20lbs, Bending/Stooping, Observing, Stretching, Turning.

Work Environment:

Inside, Dry, Noisy.

What’s in it for you:

· Competitive Salary with annual performance reviews

· Comprehensive health coverage plan that includes medical, dental, and vision

· 401(K)/ Company Match

· Access Perks and Childcare discounts

Target Salary Range: $15.25