Clerk I
Section 1 – Overview:
Our Level 1 team member position is a customer facing role. Level 1 team members are expected to provide thoughtful, engaging and solution-based customer service, demonstrate superior product knowledge, enjoy being part of team, support the overall sales goals and take pride in maintaining a well merchandised, organized, and clean store. Level 1 team members should display a desire to learn and grow with us.
Section 2 – Essential Functions:
- Assist customers with a variety of transactions through a seamless and friendly experience
- Greet all customers and provide them with prompt courteous service and assistance.
- Approach customers on the salesfloor
- Record (scan) the purchases of a customer into the cash register efficiently and accurately.
- Collect money in the forms of cash or checks from customers and tender accurate change in accordance with Bull Moose policies and procedures.
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork, and positive team relationships
- Promote our Bull Moose Frequent Buyer rewards program during customer interactions
- Remain energetic and upbeat
- Answer incoming and make outgoing phone calls
- Act in line with our values and guiding principles
- Be open to feedback and take action as required
- Support and embody a positive store culture through honesty, integrity, and respect
Section 3 – Knowledge, Skills, Abilities (KSAs):
- Effectively build relationships with our customers, your peers and leadership
- Clear, effective communication with strong interpersonal skills
- Work a flexible schedule based on store needs including holidays, weekends, and overtime as required.
- Ability to demonstrate professionalism and enthusiasm
- Detail oriented
- Computer literate
- Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, etc.
- Take constructive criticism and advice
- Professionally convey any disagreements and concerns
- Confidence to ask clarifying questions if unsure
- Strong alphabetization skills
- Maintain a clean and organized workspace
- Support and comply with all Bull Moose safety standards
- Observe and follow all Bull Moose policies and established procedures
- Treat all teammates with fairness, dignity, and respect
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of buybacks
- Ability to learn new tasks with hands on training
- Ability to take direction from supervisors
Section 5 – Education and Experience:
- High school or equivalent (Preferred)
- Customer Service: 1 year (Preferred)
Section 6 – Physical Requirements:
- Perform frequent to continuous repetitive grasping, reaching and hand/arm motions while standing most or all of the shift.
- Continuous fine finger motions such as pinching, grasping when handling money and stickering product.
- Bending and lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
- Push or pull up to 25 pounds on occasion.
- Climbing ladders on occasion.
- Maneuver around sales floor, stockroom, and behind counters with limited space
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