Client Billing Associate

A Client Billing Associate is responsible for the accurate and timely allocation and billing of our CLM, IT Services, Managed Security and Field Services as assigned by the Billing Services Leadership team. The Associate is responsible for maintaining excellence in relationships with clients, maintaining standards and conduct that reflect One Source values and setting an example for others to follow. 

• Accurately select and allocate specific charges by service type for assigned clients. 
• Ensure that charges on invoices from vendors are accurate. Accurately select and create invoice and statement with associated breakdown for assigned clients. 
• Take ownership of client relationships including participating in client calls and meetings. 
• Function as a liaison for the Billing Services Department by asking probing questions that will help prepare Billing readiness to meet customer and department needs. 
• Push internal teams to continually strive for excellence. 
• Meet company and departmental timelines and goals for productivity and accuracy regarding client billing cycles. 
• Demonstrate a clear understanding and use discernment on internal escalation process, including notification to both management and other relevant OSC Associates regarding critical client issues. 
• Demonstrate ability to navigate, utilize and maintain all pertinent internal databases. 
• Develop knowledge of products, pricing, and promotions as it relates to telecom providers in the OSC portfolio. 
• Develop a clear understanding and performance of all Billing procedures and protocols. 
• Demonstrate a disciplined work ethic including being adaptable and taking necessary steps to fill in any gaps that may arise. 
• Use knowledge and skills efficiently and effectively and be willing to develop personal knowledge and skills. 
• Take responsibility for mistakes and correct them promptly. 
• Data and system use must comply with One Source information security policies and standards.  
• Unauthorized access to data and/or systems is prohibited. 

• Ability to comprehend documents, such as carrier invoices, and extrapolate data. 
• Ability to apply concepts of basic algebra. 
• Organization, prioritization, and proactive problem-solving skills. 
• Excellent written and verbal communication skills 
• Excellent time management skills 
• Escalation and conflict management skills 
• Ability to be highly collaborative with internal and external teams 
• Independent, critical thinker / problem resolution skills 
• High accountability to team outcomes 
• Ability to present oneself and communicate both orally and writing in a professional, positive, and courteous manner always. 
• Work as an effective and proactive team member; understands the importance of supporting our clients and teammates. 
• Ability to be flexible and productive in an environment with regular interruptions. 
• Ability to apply effective time management and self-management skills. 

Preferred Skills/Abilities: 

• Basic computer skills of navigating, keyboarding, file maintenance, and troubleshooting 
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).

Education and Experience: 

• Graduation from high school or high school equivalent is . 
• 1-3 years of Telecom, Enterprise Datacenter or Security experience 
• 1-3 years of experience in direct customer engagement roles