Client Care Administrator

• Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.


• Relay patient care needs and scheduling changes between the therapy staff and families.


• Be a liaison regarding patients’ financial concerns between the billing team and families.


• Send plans of care to community providers.


• Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.


• Provide translation support to families and therapists.


• Ensure the waiting area and front office space is presentable at all time to patients.

• At least 1 year of customer service/office experience


• Bilingual and able to effectively communicate and translate Spanish


• Ability to multi-task

• Competitive pay and benefits package


• Medical, dental, and vision insurance (with HSA option)


• Company-paid life insurance and short-term disability


• 401(k) with employer match


• Generous paid time off and holidays


• Ongoing professional development and advancement opportunities


• A collaborative culture that values integrity, accuracy, and impact

Why Our Client?

Every role contributes directly to the quality of care delivered. Join a mission-driven team and help ensure every claim — and every family — is cared for with excellence.