Client Care Coordinator

Client Care Coordinator

Location: Onsite - La Mesa, CA

Employment Type:  Full-Time, W-2 Employee, Non-Exempt 

Hourly Rate: $20-22/hr; paid bi-weekly

Schedule/Hours:  Monday-Friday 8:00 AM-5:00 PM; 40 hrs/week

Join our amazing Administrative Support team as a Client Care Coordinator!

Positive Change Counseling Center is a mental health practice serving the greater San Diego area, Ventura, as well as telehealth clients throughout California. We pride ourselves on providing the best care for our clients by helping to match them with the right therapist, and by answering questions related to insurance benefits and client payments. In this role you will assist clients with any questions related to copayments and insurance coverage, answering all phone calls and emails professionally and kindly, making existing office systems more efficient, and scheduling new client appointments. In addition, you will be contacting insurance companies to obtain payment on denied claims to assist clients in receiving the correct coverage for their therapeutic services received at Positive Change Counseling Center.

There is an opportunity for a hybrid schedule after initial training is completed!

Client Care Coordinator Responsibilities:

• Provide excellent customer service to potential clients seeking mental health treatment and/or psychological testing
• Schedule appointments - we take great pride in matching potential clients with the best therapist for them
• Comply with company policies and procedures including HIPAA, ethics, conduct, and safe working expectations
• Verify client health insurance/benefit information
• Collaborate with clinicians and clients to support ongoing care
• Collecting co-payments and past-due balances from clients
• Request and process necessary authorizations for new referrals
• Answer phone calls and emails within the same business day or the following business day if received after 4 pm
• Verify client eligibility at beginning of the new calendar year
• Perform clerical duties including typing, filing, and completing forms
• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
• Sort incoming mail and deliver to appropriate individuals; process outgoing mail

Compensation and Benefits:

• Compensation: $20-22/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Client Care Coordinator Qualifications:

• High school diploma or GED required
• Associate’s degree or billing certification preferred
• Minimum one year of previous clerical experience
• Previous experience with Salesforce and/or AdvancedMD highly desirable
• Proficient in basic computer software and can quickly learn to use new programs
• Shows ability to quickly finish very detailed work
• Display excellent written, problem-solving, and verbal communication skills
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Display excellent written, problem-solving, and verbal communication skills
• Shows ability to quickly finish very detailed work
• Proficient in basic computer software and can quickly learn to use new programs
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents
• Service Orientation - Actively looking for ways to help people
• Time Management - Managing one's own time effectively
• Prioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptions
• Stationary - Prolonged periods in a stationary position at a desk
• Lifting - Must be able to lift and carry up to 15 lbs

About Positive Change Counseling Center:

Positive Change Counseling Center is a compassionate, client-centered mental health practice dedicated to helping individuals, couples, and families create meaningful and lasting change. Our clinicians provide evidence-based therapy in a supportive and collaborative environment, tailoring care to meet each client’s unique goals and needs.

Since 2006, we’ve remained committed to supporting our therapists as much as our clients. Positive Change Counseling Center fosters a culture of teamwork, professional growth, and clinical integrity, allowing clinicians to focus on impactful therapeutic work without the administrative burdens of managing a private practice. We value diverse backgrounds, perspectives, and clinical approaches, and strive to create an inclusive space where clinicians feel supported and empowered to do their best work.

Positive Change Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Positive Change Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Positive Change Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [email protected].