Client Care Manager - LPN

About Health Care Connectors

Health Care Connectors is a leading home healthcare organization dedicated to providing compassionate, high-quality care to patients in the comfort of their homes. Our interdisciplinary team works collaboratively to ensure each patient receives personalized care that promotes healing, independence, and overall well-being.

We are committed to supporting our clinicians with the resources, flexibility, and professional environment needed to deliver exceptional care to the communities we serve.

Why Join HCC?

At Health Care Connectors, our nurses are at the heart of patient care. When you join our team, you will:

• Work in a supportive and collaborative clinical environment


• Deliver meaningful one-on-one care to patients in their homes


• Be part of a growing and innovative home healthcare organization


• Have opportunities for professional growth and continued learning


• Make a direct impact on patient outcomes and quality of life

Job Summary

The Client Care Manager is responsible for ensuring high-quality, safe, and compassionate home care services for clients receiving assistance with personal care, companionship, and daily living support. This role oversees client assessments, care planning, caregiver supervision, quality assurance visits, and communication between clients, families, caregivers, and agency leadership. The Client Care Manager promotes service excellence, regulatory compliance, and continuity of care across all assigned cases.

Qualifications

• 1–2 years of experience in home care or similar service-based role preferred.


• Strong communication and interpersonal skills with the ability to support diverse clients and caregivers.


• Excellent organizational and time-management skills.


• Familiarity with home care service standards and documentation.


• Valid driver’s license and reliable transportation for community visits.


• RN, LPN, or relevant license required

What You’ll Do

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  Client Needs & Service Planning

  
  
  
  
  • Conduct in-home meetings to learn about client needs, routines, preferences, and safety considerations.
  
  
  • Create individualized service plans outlining tasks, schedules, and expectations.
  
  
  • Update service plans when client needs or preferences change.
  
  
  • Ensure clients receive the appropriate level of support based on visits, feedback, and communication with families.
  
  
  
  

  Caregiver Support & Oversight

  
  
  
  
  • Conduct regular check-ins with caregivers to ensure quality service delivery.
  
  
  • Provide coaching, guidance, and ongoing support to help caregivers succeed in their roles.
  
  
  • Assist with new caregiver on boarding and training as needed.
  
  
  • Follow performance procedures and partner with HR when concerns arise.
  
  
  
  

  Quality & Compliance

  
  
  
  
  • Complete scheduled service reviews to confirm client satisfaction and ensure service standards are met.
  
  
  • Ensure documentation and records are accurate and aligned with home care requirements.
  
  
  • Participate in reviews and improvement initiatives to elevate service quality.
  
  
  • Report and address service or safety concerns promptly.
  
  
  
  

  Client & Family Communication

  
  
  
  
  • Serve as the primary point of contact for clients and families for updates, requests, or concerns.
  
  
  • Provide clear explanations of what services include and how support is delivered.
  
  
  • Respond to issues quickly to maintain a positive client experience.
  
  
  
  

  Team Collaboration & Operations

  
  
  
  
  • Partner with scheduling to pair caregivers appropriately with client needs and personalities.
  
  
  • Support staffing needs, including coverage challenges or urgent requests.
  
  
  • Participate in team meetings to discuss client success, caregiver performance, and improvements.
  
  
  • Assist with after-hours support as assigned to ensure continuity of services.