Job Description - Client Care Scheduler (Home Care Experience Highly Preferred)
The Client Care Scheduler is a vital member of the Endeavor Family, dedicated to our mission of enriching the lives of our clients, our staff, and the community. This role is the backbone of our daily operations, ensuring that our clients receive consistent, high-quality care by maintaining seamless scheduling for both clients and caregivers.
Core Responsibilities
Care Management and Staffing Manage all staffing logistics, including handling call-outs, shift adjustments, and new shift additions. Handle client and caregiver schedule change requests promptly to ensure continuity of care. Oversee and manage specialized concierge scheduling requirements. Participate in the on-call rotation to provide support outside of normal business hours.
Operational Support and Management Answer incoming phones, providing direct assistance or dispatching calls to the appropriate team member. Monitor caregiver activities, including tracking driver activities via the Verizon Connect System. Review caregiver timesheets for accuracy before submitting them to the Director of Care Management (DCM).
What We Are Looking For The Right Attitude: A caring heart and a passion for serving others in line with our mission. Reliability: Our clients' health and safety depend on your ability to maintain consistent and punctual schedules. Communication Skills: A commitment to open and honest communication with staff, management, and families. Organization: High attention to detail, specifically regarding the accurate recording and maintenance of company records.
Benefits
Eligibility for health, dental, vision, and life insurance based on employee classification. 401(k) retirement plan participation for eligible team members. Earned Paid Sick Time and Paid Time Off based on hours worked and length of service. Employee referral rewards for referring new caregivers or clients to the Endeavor Family.
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