OHMI Anti-Aging Center

Client Coordinator (Sales Front Desk – Aesthetic Clinic)

Location

Orange County, CA

About Us

OHMI Anti-Aging Center is a premium aesthetics and regenerative wellness clinic focused on long-term skin health and personalized treatment plans.

Led by Dr. Maxwell Jen, we guide clients through customized solutions rather than one-time services, delivering natural and lasting results.

Role Overview

This is not a typical front desk position.

We are looking for a Client Coordinator who can guide conversations, convert inquiries into consultations, and deliver a high-end client experience.

This role is:

• Client-facing
• Sales-oriented
• Detail-driven

Key Responsibilities

Lead Conversion (Primary Focus)

• Answer calls, texts, and inquiries using Weave
• Understand client intent quickly and guide them toward booking a consultation
• Confidently explain our consultation process (paid consultation model)
• Maintain strong booking conversion and response time

Client Guidance (OHMI Core)

• Move clients from “just asking” → “understanding their needs.”
• Position consultation as the starting point for all new clients
• Support a treatment plan mindset, not one-time service selling

Follow-Up & Lead Management

• Respond to missed calls promptly
• Execute structured SMS follow-ups
• Re-engage leads who have not booked

Scheduling & Calendar Optimization

• Manage consultation bookings efficiently
• Reduce no-shows and schedule gaps
• Coordinate with providers for smooth daily flow

Administrative & Front Desk Support

• Client check-in / check-out
• Maintain accurate client records
• Support payment processing and basic inquiries
• Ensure a clean, organized, and professional front desk

Manager & Operations Support

• Assist clinic management with day-to-day operational coordination
• Help track key tasks, follow-ups, and ensure items are completed on time
• Support execution of internal processes (lead management, scheduling flow, client communication)
• Identify gaps or issues in daily operations and proactively flag them

What We’re Looking For

Core Qualities

• Strong communication with a calm, confident presence
• Comfortable guiding clients toward booking (not just answering questions)
• Detail-oriented with strong follow-through
• Fast, responsive, and organized
• Professional and polished demeanor

Preferred Experience

• Aesthetics, medical spa, luxury retail, or hospitality
• Sales or client-facing experience
• Experience with CRM or scheduling tools

Bonus

• Mandarin Chinese
• Interest in skincare and aesthetics

This Role Is NOT For You If:

• You prefer passive customer service without sales responsibility
• You are uncomfortable discussing consultation fees
• You avoid follow-up or structured workflows

Compensation

• Hourly base: $22 – $26
• Performance bonus
• Additional performance incentives
• High performers are rewarded based on results

Growth Opportunity

• Path to Aesthetic Consultant role
• Training in client communication, sales, and aesthetics

Work schedule

• Monday to Friday
• Weekend availability

Supplemental pay

• Commission pay
• Bonus pay

Benefits

• Employee discount