Client Operations Specialist Sr

Requisition Number: 104564 \n\nSenior Client Operations Specialist \n\nLocation: This is a remote position. \n\nCompensation: There is a base of $40K - $45K plus bonus tied to this role. \n\nInsight at a Glance\n\n * 14,000+ engaged teammates globally\n * #20 on Fortune\u2019s World\u0027s Best Workplaces\u2122 list \n * $9.2 billion in revenue\n * Received 35+ industry and partner awards in the past year\n * $1.4M+ total charitable contributions in 2023 by Insight globally\n\n\n\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. \n\nAbout the role \nAs a Senior Client Operations Specialist, you\u2019ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You\u2019ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information.\n\nAs a Senior Client Operations Specialist you will:\n\n * Connect with customers, partners and internal stakeholders to solve problems in support of the organization\u2019s sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts. \n * Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement. \n * Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You\u2019ll also be the one to ensure of contract compliance, where necessary. \n * Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to\u2019s, bill-to\u2019s, and ship-to\u2019s, assisting clients with Insight web accounts and providing ad hoc status updates. \n\n\n\nWhat we\u2019re looking for\n\n * Bachelor\u0027s degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience. \n * Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed. \n * Strong communication (verbal and written), organization, problem solving and time management skills. \n * Able to build relationships and quickly develop trust with clients, as well as internal personnel. \n * Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.\n\n\n\nWhat you can expect \nWe\u2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: \n\n * Freedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\n\n\n\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. \n\nJoin us today, your ambITious journey starts here. \n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. \n \nAt Insight, we celebrate diversity of skills and experience so even if you don\u2019t feel like your skills are a perfect match - we still want to hear from you!\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\n\nThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.\n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nPosting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure \u0026 Support || None || US - Chandler,AZ ||\n