Client Performance Administrative Assistant

Our Plantation-based law firm is looking for a proactive and detail‑oriented
Client Performance Administrative Assistant to support client communications, performance tracking, and compliance across foreclosure, bankruptcy, and real estate portfolios. In this role, you’ll work closely with clients, attorneys, and internal teams to ensure timelines are met, reporting is accurate, and performance expectations are consistently achieved.

If you thrive in a fast‑paced, high‑volume environment and enjoy being at the center of client operations, this role offers a strong opportunity to grow and make an impact.

If you thrive in a fast‑paced, high‑volume environment and enjoy being at the center of client operations, this role offers a strong opportunity to grow and make an impact.

What You’ll Do

• Communicate with clients daily through phone, email, and client portals.


• Manage client scorecards, reporting requirements, and escalation workflows.


• Track file status, timelines, and workflow progress to ensure timely completion.


• Support audits, case reviews, and compliance initiatives.


• Draft case chronologies and assist with performance metric reporting.


• Partner with attorneys and operations teams to meet client and regulatory deadlines.


• Administer client alerts, timelines, and industry‑specific requirements.

What We're Looking For

• 2+ years of experience in foreclosure, bankruptcy, real estate law, or mortgage servicing.


• Knowledge of Fannie Mae, Freddie Mac, FHA, and related regulatory timelines.


• Proficiency in Microsoft Office and platforms such as Perfect Practice, ICE, Tempo, ADR, or DRA.


• Strong written and verbal communication skills.


• Highly organized, detail‑oriented, and comfortable managing deadlines.


• Ability to work independently while collaborating effectively with cross‑functional teams.
  

Bonus Points For

• Experience managing client scorecards or performance analytics.


• Familiarity with judicial and non‑judicial foreclosure processes.


• Background in audit support or compliance reporting within legal or financial services.
  

Benefits

• Competitive salary


• Health, dental, and vision insurance


• 401(k) with company match


• Paid holidays and time off


• Professional development and career growth opportunities

If you’re ready to bring your mortgage servicing, legal operations, or foreclosure experience to a collaborative team focused on high‑quality client service, we’d love to hear from you. Apply today and take the next step in your career.