Client Relations Coordinator

Description

Who We Are:  
Lowenstein Sandler is a one of the most sophisticated law firms in the United States, with over 400 lawyers and 300 business services professionals serving clients from offices in New York, Palo Alto, Roseland, Salt Lake City, San Francisco, Washington, D.C., and Wilmington. We recruit candidates who seek a collaborative, entrepreneurial culture that prioritizes our clients, our colleagues, and the communities where we work and live. Committed to career development and to a diverse and inclusive workplace, the firm offers many programs and opportunities for personal and professional growth. We seek professionals for our business services group who share these values.

What You Will Do:
The Client Relations Coordinator plays an integral role and serves as a brand ambassador by creating/delivering memorable and lasting experiences to the firm’s clients and guests.

The primary function of the Client Relations Coordinator is to be a front-line “ambassador” who plays an important strategic role in building the firm’s relationship with clients and guests. The Client Relations Coordinator is a highly visible, interactive professional who ensures a high level of customer service and a positive experience to all clients and guests of the firm.  

Essential Job Requirements:

• Open or close the office daily – five days per week. 
  
• Direct incoming telephone calls to the appropriate person, including attorneys, staff, visitors, clients, etc.  
  
• Meet and greet clients/visitors in the reception area, log in as appropriate and provide appropriate information to guests. 
  
• Maintain log of visitors and security badges. 
  
• Schedule conference rooms or visiting attorney offices utilizing the firm’s software application. 
  
• Assist with connecting Zoom meetings.
  
• Receive and process meal requests for meetings, events, etc., and working with caterers and/or local vendors.  
  
• Assist caterers with setting-up food arrangements for meetings/events, and clean-up after meetings.
  
• Take inventory of kitchen supplies and items, and ensure items are replenished in a timely fashion.
  
• Reconcile monthly credit card statements and invoices for approval in a timely manner, including researching discrepancies, tracking invoices to ensure timeliness, and processing using Emburse. 
  
• Receive, sort and deliver incoming mail and packages.
  
• Schedule outside messenger service, as required, including bank/post office and firm-related errands.
  
• Updates the master calendar for the office, along with the intranet page. 
  
• Must keep abreast of changes and updates with firm applications, including attending training and vendor-providing demonstrations. 
  
• Update phone list, emergency roster and other information as required.
  
• Perform other general administrative duties as assigned.  
  
• Maintain a clean and organized lobby and reception area.
  
• Assist with printing copy requests, as needed.
  
• Assist with other job-related tasks as assigned. 

Skills, Knowledge, and Abilities: 

• High school diploma or equivalent required.  Two or four year college degree preferred. 
  
• Minimum 2+ years of front office experience is required; experience in a law firm is preferred.
  
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook to maintain logs and reports and assist with preparing presentations. 
  
• Exhibits effective communication skills by demonstrating tact, diplomacy and discretion when presenting information and responding to questions from clients, attorneys, managers, etc.
  
• Demonstrates ability to communicate with finesse, tact, diplomacy and discretion with firm employees, contacts and clients. 
  
• Excellent verbal and written communication skills are required.
  
• Accepts change and works to incorporate change into daily work environment.
  
• Well-developed and professional interpersonal skills; ability to interact effectively with people. 
  
• Ability to portray an attitude of congeniality with staff, clients, vendors, and visitors. 
  
• Ability to multi-task and handle competing priorities. 
  
• An orientation to customer service and ability to work in a team environment.
  
• Strong organizational skills and time management skills.
  
• Must maintain reliable attendance record -- arrive at work in a timely manner and observe prescribed work break and meal periods. 
  
• Takes initiative to learn new skills that will contribute to enhanced performance of the role. 

Office Location: Palo Alto, CA (On-site)
Schedule: Full-time, Monday through Friday, 9:30 AM - 6:00 PM
Amount of Travel Required: None

The expected salary range for candidates meeting the requirements of this position is $65,000 to $75,000. The range provided is the salary that Lowenstein Sandler in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Our benefits package includes coverage options for medical, dental, vision, prescription drug, life insurance, disability, FSAs, 401K, and paid time off.

Disclaimers:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required by employee.

Lowenstein Sandler LLP is not accepting resumes from search firms for this position. Regardless of past practice, all resumes submitted by search firms are to be deemed the sole property of Lowenstein Sandler LLP, and no fee will be paid in the event the candidate is hired by Lowenstein Sandler LLP as a result of the referral.

Lowenstein Sandler LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.