Client Relationship Specialist

Responsibilities:

• Run routine reports and conduct preliminary analysis of data


• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients.  Become familiar with data analysis and the usage of the company’s analytical tools and capabilities. 


• Provide clients with standard reports and respond to requests for basic ad hoc reports.  May conduct preliminary analysis of the data


• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building


• Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients


• Learn the systematic problem solving processes used in Client Service


• Learn the use of company services

Required Skills:

• Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience


• Strong interpersonal skills


• Effective time management skills


• Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email


• Strong analytical and organization skills


• Superior written and verbal communications skills, coupled with highly developed interpersonal skills.


• High degree of flexibility, motivation and drive


• Demonstrated problem solving skills


• Ability to learn and develop business and data-analysis skills


• Ability to interact effectively with clients, managers, and coworkers


• Ability to perform multiple tasks in deadline-driven environment


• Proactive and positive attitude with diplomacy; willingness to take responsibility


• Must be a self-starter, flexible, and highly detail-oriented


• Ability to collaborate effectively with personnel at all levels


• Self-motivated for continued learning and growth


• Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting


• Exceptional quality of work and attention to detail with a high degree of organizational ability


• Build credibility with the client team by delivering consistently and meeting expectations