Client Service Assistant

We balance the techniques of innovative promotion and the inspiration of genuine connections allowing us to display client services and products in a way that beneficially targets consumers.

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting. 

Salary range: $57000 - $67000 per year.

Job Description​​​​​​​

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

• Providing consistent, concise, accurate internal and external communications.

• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

• Responding to customer requests in a courteous and timely manner.

• Informing customers of service features.

• Effectively communicate and present the product solution and value proposition to customers.

• High school diploma or equivalent.

• Prior customer service experience preferred, not required.

• Problem-solving and conflict resolution skills.

• Able to accomplish a variety of tasks in an efficient, organized manner.

• Upbeat and outgoing personality.

• Positive attitude.

• Good communicator and team player.