Client Service Representative

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

• Deliver elevated customer service with warmth, empathy, and professionalism


• Greet clients and manage the check-in/check-out process with efficiency and care


• Answer and triage phone calls using a multi-line system


• Schedule appointments, procedures, and follow-ups in coordination with the clinical team


• Process payments and ensure accurate invoicing


• Monitor the flow of patients and clients throughout the day


• Maintain a clean and organized reception and lobby area


• Communicate effectively with doctors, technicians, and managers to ensure smooth operations


• Assist emotionally stressed clients with compassion and clarity


• Support occasional light administrative and cleaning duties as needed

• Availability to work evenings and weekends


• Previous veterinary or medical front-desk experience (preferred, not required)


• Strong communication and interpersonal skills


• Comfort working in a fast-paced environment with multiple priorities


• Familiarity with Windows-based systems and practice management software (or a willingness to learn)


• A positive, team-first attitude and a passion for creating a welcoming environment

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage


• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals


• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance


• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location


• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.

Apply today and let’s build something exceptional—together.